Benefits/Perks

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Paid time off

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

Coordinate and dispatch service technicians to customer locations in a timely manner.

Manage the scheduling of appointments and communicate effectively with both technicians and customers.

Communicate effectively with technicians, clients, and vendors to address any issues or changes in schedules.

Handle incoming calls from customers, answering questions and addressing concerns.

Maintain detailed and accurate records of service calls, customer interactions, and technician locations.

Work closely with the sales and installation teams to ensure smooth operations.

Perform data entry tasks related to service requests.

Monitor the performance/progress of each job and update customers on status as needed.

Uphold high standards of phone etiquette while interacting with customers and team members.

Qualifications

High school diploma/GED

Previous experience as a Dispatcher or in a similar position

Excellent typing and data entry skills

Ability to work well under pressure

Familiarity with computer systems and dispatch software.

Excellent verbal and written communication skills to effectively convey information.

Ability to work in a fast-paced environment while managing multiple tasks efficiently.

A proactive approach to problem-solving and decision-making.

Ability to adapt quickly

Positive and friendly attitude

Geographical knowledge of service area

Team Player

Outstanding organizational ability