Dispatcher

Mickeys Plumbing, inc

Dispatcher

West Palm Beach, FL
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Vacation pay after a year

    Holiday pay after probationary period

    Health benefits and 401K after probationary period

    Job Summary

    We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Looking for someone that has knowledge of pulling permits for certain plumbing jobs throughout palm beach county. Needs to be extremely knowledegable with computers, has great communication skills with our customers and all around pleasant.

    Responsibilities

    Receive inbound calls

    Collect and document information from callers

    Prioritize calls according to the level of urgency

    Transmit information to the appropriate person or department

    Take care of permit applications and all required paperwork that needs to be filed with the permit

    Monitor status of the service calls and follow up

    Accounts receivable

    Qualifications

    High school diploma/GED

    Previous experience as a Dispatcher or in a similar position

    Excellent typing and data entry skills

    Understanding of best practices and procedures for scheduling and dispatching calls

    Strong verbal and written communication skills

    Highly organized with the ability to multitask and prioritize projects

    Ability to work well under pressure