Benefits:
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing
Training & development
401(k)
Join Our Team of National Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team!
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
Manages the dispatch board to keep field personnel on the move and servicing clients
Makes every effort to compress call scheduling effectively maximizing productivity and revenue
Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
Re-schedules appointment times at client’s convenience as necessary
Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
Shares responsibility to ensure that all electricians arrive at their designated appointments on time
Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
Enters equipment type and age information for systems into software
MINIMUM REQUIREMENTS
High school diploma or equivalent
Must have good computer software skills
Prior customer service experience preferred
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.