Benefits:

Bonus Opportunities

Paid Training and Development in Cincinnati

10 days of PTO

Free uniforms

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Wellness resources

Description: Are you an organized and detail-oriented professional looking to be at the center of operations for a growing plumbing company? 1-Tom-Plumber of SW Florida is seeking a Dispatcher / Office Administrator to support our fast-paced service business. We specialize in plumbing and drain cleaning services for residential, commercial, and property management clients.

As a key member of our team, you will ensure efficient scheduling, clear communication between technicians and customers, and accurate administrative support. If you thrive in a high-energy environment, excel in customer service, and enjoy problem-solving, we want to hear from you!

Pay: $20 – $25 per hour based on experience.

What You’ll Do:

Dispatch and Scheduling:

Schedule and dispatch service calls to technicians efficiently.

Monitor job progress and adjust schedules as needed to meet customer demands.

Communicate with technicians to ensure timely service completion and address field concerns.

Coordinate emergency service requests and prioritize urgent jobs.

Customer Communication:

Answer incoming calls, schedule appointments, and provide service updates to customers.

Maintain professional and friendly communication with clients, ensuring excellent customer experience.

Address customer inquiries and resolve scheduling conflicts as needed.

Administrative Support:

Maintain accurate job records, work orders, and technician schedules.

Process invoices, collect payments, and assist with billing inquiries.

Keep detailed records of service calls, ensuring proper documentation and follow-ups.

Assist in maintaining office organization and administrative tasks.

What We’re Looking For (Experience and Skills):

2+ years of experience in dispatching, scheduling, or office administration (plumbing or home services industry preferred).

Strong multitasking and organizational skills in a fast-paced environment.

Excellent customer service and communication skills, both verbal and written.

Proficiency in Microsoft Office, scheduling software, and CRM tools (experience with ServiceTitan or similar is a plus).

Ability to problem-solve, prioritize, and stay calm under pressure.

A team player with a proactive and professional attitude.

What We Offer (Compensation & Benefits):

Pay: $20 – $25 per hour (based on experience).

Benefits: Paid holidays, paid vacation, and PTO.

Growth opportunities within a fast-expanding company.

A supportive and collaborative team that values efficiency and results.

Why This Role?

Be the core of our daily operations and contribute to our company's success.

Work in a dynamic, fast-paced environment where no two days are the same.

Help deliver essential plumbing services to homes and businesses.

Join a company that values efficiency, professionalism, and customer satisfaction.

How to Apply: Apply NOW with your resume and a brief cover letter highlighting your experience in dispatching, customer service, or office administration. We look forward to adding a reliable and motivated professional to our team!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.