Benefits:

Flexible schedule

Paid time off

Training & development

Benefits/Perks

Paid Training

Career Advancement

Flexible Scheduling

Competitive Compensation

Company Overview 24-hour residential and commercial plumbing service and repair company looking for our next plumbing superstars! We are looking to hire highly motivated dispatchers who want to be a part of a team. This is not your typical old-school plumbing shop- we are a fast-paced and one-of-a-kind operation. We work together to make our customers happy and get the calls run- so we can go home to our families!

Job Summary First and foremost, your role as a Client Care Representative/Dispatcher is vital to the success of the company. You are the first chance to make an impactful impression on our customers.

You should approach your job with a sense of urgency. You should be organized and efficient. Be open to change and direction. A tried-and-true method might not always be the best option so do not fear change and/or trying new stuff.

Responsibilities

Promptly answer incoming phone calls

Caringly assist callers with their needs. Be their Superhero!

Effectively communicate via LiveChat, Email, and other forms of electronic communications

Accurately schedule repair appointments based on service area and scope of work

Actively communicate with the Dispatch Team regarding availability and skill sets

Assist other team members as needed to accomplish shared goals

Qualifications

Basic Office Experience

Previous Call Center/Dispatch experience preferred

Computer and data entry proficiency (Microsoft Office and iOS)

Friendly, outgoing, and service driven

Knowledge of ServiceTitan is a Plus

Knowledge of QuickBooks is Beneficial

Flexible work from home options available.