Dispatcher

Santa Margarita Plumbing & Air Inc

Dispatcher

Rancho Santa Margarita, CA
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive Compensation

    Paid Time Off

    Career Growth Opportunities

    Job Summary

    We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

    Responsibilities

    Receive inbound emergency and non-emergency calls

    Collect and document information from callers

    Prioritize calls according to the level of urgency

    Transmit information to the appropriate person or department

    Direct response units to appropriate location

    Monitor status of the response team

    Invoicing

    Monitoring the schedule and day-to-day jobs

    Ability to multitask with different, and sometimes conflicting, events happening at the same time

    Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

    Monitor the route and status of field units to coordinate and prioritize their schedule

    Provide field units with information about orders, traffic, obstacles and requirements

    Enter data in computer system and maintain logs and records of calls, activities and other information

    Qualifications

    High school diploma/GED

    Previous experience as a Dispatcher or in a similar position

    Excellent typing and data entry skills

    Understanding of best practices and procedures for emergency response situations

    Strong verbal and written communication skills

    Highly organized with the ability to multitask and prioritize projects

    Ability to work well under pressure