Job Description

What would you do? – The Specifics

• Drives profitable sales through effective business analytics, identifying financial opportunities, aligning strategic direction to address and maximize business results/profitability.
• Executes with excellence the business plan and associated programs that will deliver desired sales and profit results with the highest standards of Customer Service.
• Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards. Resolves escalated performance and customer service issues.
• Optimizes and oversees store operations to ensure efficiency and compliance with Company policies, safety protocols and operational guidelines.
• Leads effective store visits focused on business analysis, associates, product, presentation and processes driving behaviors which enable a high performing team to consistently deliver best in class execution in all areas of the business.
• Interfaces with all doctors and maintains appropriate professional relations.
• Provides reports to the Regional VP/Regional Director regarding store progress toward financial and customer service goals.
• Analyzes reports identifying trends and potential problems and acts proactively once problems have been identified.
• Ensures quality standards are met and works with the store staff to reduce the number of remakes.
• Ensures effective merchandising and execution of marketing and pricing promotions and initiatives according to Brand and Company standards.
• Ensures all visual merchandising is implemented and maintained in all stores.
• Keeps frequent in person, phone or email contact with store management to discuss how better to lead and engage their teams towards extraordinary performance.
• Ensures staffing guidelines and controls are met and forecasts staffing needs, recruits, selects and retains a high caliber staff.
• Assesses Managers to determine talent opportunities and impact on store performance; proactively identifies talent opportunities across the district leadership teams and plans for vacancies in advance.
• Leads, coaches, and mentors a team of Managers towards effective collaboration and attainment of goals.

Qualifications

Are you the right fit? – The Suitable Talent

• College degree or equivalent work experience.
• 6+ years of retail management or operations experience.
• Proven experience as general manager, assistant manager or similar managerial role in retail and/or optical industry.
• Experience in writing reports. business correspondence, and procedure manuals.
• Knowledge of the optical industry.
• ABO and NCLE Certified (Preferred).
• Ability to travel throughout the district to perform responsibilities.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

Please see our website www.nationalvision.com to learn more.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.