K9 Resorts, the industry leader in luxury boarding and dog daycare is looking for an energetic, organized team member that has an enthusiastic personality and is outgoing and positive. This person should love dogs and upon successful completion of training, you can even bring your beloved to work with you for free! We are looking for employees that are interested in career progression as we build out this franchise into a multi-unit franchise across New York.
The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.
ABOUT YOU:
You love dogs.
You’re fast paced, self-driven with a strong sense of urgency.
You’re organized and detail oriented.
You thrive when you have multiple challenges on your plate.
You like to work with others and build a teamwork consensus
You’re lively, enthusiastic and a very strong communicator.
IF YOU ARE SEEING YOURSELF IN THESE WORDS, WE’D LOVE TO TALK TO YOU ABOUT OUR CUSTOMER SERVICE REPRESENTATIVE ROLE.
Reports to: General Manager / Resort Owner
Essential Job Functions:
Greets all guests coming into the building
Very customer service-oriented
Answers telephone inquiries
Fluent in Microsoft Office and well-versed in computer usage
Willing/able to learn new computer programs easily (knowledge of GINGR a plus)
Able to use down time effectively
Performs Check In/Check Out and reservation procedures in the POS system
Accepts payment from customers
Takes custody of pets and makes sure they are properly placed in the building
Works closely with owner in charge to handle small office tasks
Provides tours of the facility to potential guests when necessary
Provides personal playtimes for dogs when such a service is requested
Performs body checks on dogs to search for pre-existing conditions and/or injuries
Has the ability to perform the following tasks at the request of the General Manager/Owner: Sanitation of all boarding and daycare accommodations; Monitoring Daycare; Bathing
Qualifications:
Must complete K9 Resorts Certification Program for a Customer Service Representative
Customer service-oriented
Education and Experience:
High School diploma or equivalent
Previous experience is preferred but not required
Some weekend and holiday hours are required
Technical skills:
Computer skills including knowledge of Microsoft Windows.
Proficient written and spoken communication skills.
Personal Characteristics:
Must be able to communicate with all types of people, remain calm, mediate, and problem solve.
Well-organized and efficient
Must be of moral and ethical character
High level of emotional intelligence
Ability to multitask
Strong ability to adapt to change and support company directives
A Can-Do - It is my job attitude
Outgoing, positive, enthusiastic personality
Must demonstrate a love for dogs