Benefits:
Company parties
Employee discounts
Free food & snacks
Free uniforms
Opportunity for advancement
Training & development
Play Yard Coach
It’s A Dog’s Life Resort & Spa
JOB TITLE: Play Yard Coach
JOB TYPE: Full-time as Coach / Hotel Runner roles combined.
Pay Scale: $13.50 - $18.00 DOE
LOCATION: 46926 Magellan Dr., Wixom, MI 48393
We are thrilled you want to join the It's A Dog's Life Family.
Our services consist of daycare, boarding, grooming, and training.
At It's A Dog's Life, we prioritize providing a safe and loving environment that feels like home for every dog in our care. Our compassionate and knowledgeable staff ensures that each dog has fun while receiving the encouragement, support, and education needed to ensure their happiness and health. Our management and owner are equally committed to achieving this goal.
GENERAL JOB DESCRIPTION
Our Play Yard Coaches are experts in providing guidance and counseling on all matters related to our furry guests. They will assist in conducting Free Greet & Treats, temperament evaluations, and daily playgroup lists based on how the dogs interact.
Our Play Yard Coaches are responsible for creating incident reports, taking daily photos or videos for client report cards, and documenting any important information about the dogs. They must know how to use toys in the play yard appropriately to provide mental stimulation and exercise for the dogs. They must also ensure the play yard is clean and safe for the dogs. This includes cleaning up any messes as soon as they occur and always supervising the dogs. Our Coaches work directly with dogs, providing training/coaching when a dog’s behavior warrants it. We use positive reinforcement when coaching our dogs. We know that our dogs respond better to our methodology or corrections. The Coaches we employ must also be always attentive to a dog’s health and well-being, bringing to management attention when concerns are noticed.
DUTIES AND RESPONSIBILITIES:
Leading a pack of dogs and developing creative ways to keep them active and engaged throughout the day.
Ability to monitor the health and well-being of dogs and provide prompt updates to management. Can conduct Snout-to-Tail evaluations.
Capable of quickly learning about our dogs, including their demeanors and quirks
It is essential to be comfortable with heavy and strenuous cleaning, including cleaning suites, play yards, turf, lifting heavy items, dishes, laundry, and related tasks, and understand its importance.
The candidate must be comfortable being around dogs of all sizes. Dogs can be noisy, messy, and challenging to handle at times. Therefore, it's essential that the candidate can provide appropriate corrections to the dogs as needed without using any force. Additionally, the candidate must be able to stand, walk, move, and engage with the dogs for the entire shift.
Responsible for evaluating dogs' behavior and determining their eligibility for Greet & Treats and Re-Evaluations. Accurately report why a dog passed or failed.
Being energetic, outgoing, and upbeat, able to thrive in a fast-paced team environment.
It is essential to have a basic understanding of Pet Emergency Response tactics and to be able to utilize them quickly and efficiently during an emergency.
Ability to capture photos/videos of dogs and create Report Cards for every dog in our groups and for social media posts.
Providing excellent customer service when needed.
The ability to learn and adapt quickly and be willing to take on other positions or duties as needed by the business.
Other duties as assigned.
QUALIFICATIONS FOR THE JOB
Prior industry experience as a dog daycare coach – would be ideal
Experience in cleaning/sanitizing a dog facility
Pet CPR / Emergency tactic experience
Must have a high school diploma or equivalent.
Must be 18 years or older.
Must not be allergic to dogs.
Able to hear, learn, and understand auditory behaviors from dogs.
Able to visually observe, interpret, and react appropriately to dog body language.
Able to work in a loud environment. (earplugs provided)
Able to work and handle dogs with various energy levels, behaviors, and ages.
Able to work effectively in a fast-paced, high-energy level environment.
Able to remain calm, under control, and organized.
When necessary, actively participate in staff training exercises, learn hands-on, ask questions when something is unclear, and approach everything with a “can-do”, positive attitude.
Able to utilize It’s A Dog’s Life-required technology, such as e-learning software, apps, and other applicable platforms.
You will be expected to maintain and adhere to all our policies and procedures and attendance policy during a 90-day probationary period. If you cannot comply, you will be terminated without notice.
Reliable transportation despite weather conditions. (we are open 365 days a year)
Weekend and holiday availability is mandatory.
Within 30 days: non-slip shoes are required.
Within 90 days: Animal CPR/First Aid Certification is required to be completed.
KEY COMPETENCIES
Basic Dog Commands and how to teach.
How to effectively put on a dog various type of collars, harnesses and leashes.
How to properly walk a dog.
Detail-oriented and thorough.
Collaborates effectively with others (communication & teamwork).
Problem-solving and decision-making.
Self-motivation and reliability.
Integrity.
PHYSICAL REQUIREMENTS
Able to lift and carry dog food and supplies. (estimated 50+lbs)
Able to walk and/or stand for the entire designated shift.
Able to walk and handle dogs ranging in size/weight. (10lbs – 150+lbs)
Please be advised that this job description is not an exhaustive list of assigned duties, responsibilities, or aspects of the job, and it may be modified at any time at the employer's sole discretion. By signing this job description, you confirm that you are capable and willing to perform all the duties listed above as well as any others not listed.