Are you a dog lover and leader looking for a rewarding career opportunity? Pooches Paradise in Kansas City, MO, is seeking a dedicated Dog Resort Manager to join our team. With a competitive hourly salary of $17 - $20, you will be at the forefront of providing top-notch care and creating a paradise for our furry guests. Join our passionate team today. As the Dog Resort Manager, you will oversee daily operations, ensuring a safe and enjoyable experience for all pups. If you are a motivated individual with a love for dogs and a knack for organization and leadership, come be a part of our growing family at Pooches Paradise. Responsibilities: General • Understands and communicates the company's mission, values, and objectives. • Provides the direction, leadership, and communication necessary to achieve sales results and operating plan goals for the site and that the Shift Leads provide the same to the resort team members. • Assists in creating a plan to drive and achieve resort quantitative objectives including sales, labor, cost of goods sold, and expense management. • Communicates all shift issues, concerns, and needs to the team leads. • Responsible for executing the operational excellence plan within their resort. • Responds to directives in an accurate and timely manner and ensure the same compliance of the resort team. Acts as a champion of change! • Recognizes and rewards outstanding performance of resort team members • Demonstrates exceptional leadership behaviors • Other duties as assigned. Customer Service • Strives for the ultimate in-resort customer service experiences and impressions. Maintain excellent customer service. • Ensures the resort has adequate shift coverage at all times. • Oversees the recruiting, hiring, and training practices to ensure the quality of resort staff. • Train resort teams to successfully handle service issues and intervene when necessary. • Motivates and mentors team members on providing the best pet parent experience through all stages of their journey to establish trust, create deliver and evaluate their experience. • Educate and engage the community and resort customers on all of Pooches' companies and services. Operations • Adheres to and knows all company policies and procedures. • Performs quality checks/reviews of client files. Monitors computer systems and resolves. • technical issues with key partners. • Executes the plan to drive revenue, labor management, and controllable expenses. • Maintains impeccable standards concerning resort maintenance, cleanliness and inventory. • Regulates the ordering of inventory in a timely and cost-effective manner. • Coaches, counsels, and directs Team Members. • Leads and manages shifts while acting as manager in charge of the resort. • Determine business demands and make necessary staff decisions in accordance with the site labor plans. • Communicates clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the resort. • Follows all OSHA, cash handling and operations procedures and policies and ensures that resort team members are in compliance. • Ensures that all team members have mastered the resort tasks/positions, meeting the company operating standards. • Other duties and projects as assigned. Team Management • Responsible for the selection, development, and performance of subordinate leads and all other site team members. • Train and onboard new Team Members and Team Leaders on both front- and back-of-house procedures. • Manages team performance through consistent feedback up to and including corrective action. • Recruit and maintain a pipeline of qualified team members to meet the resort operation’s needs. • Creates a culture of engagement by addressing team member concerns in a timely manner. Qualifications: • As a Resort Manager you must possess excellent written, verbal and hands-on employee management skills. • Our ideal Resort Manager is an enthusiastic dog lover and leader. • The Resort Manager should possess a commitment to personal development and an interest in learning about business operations and developing people. • High school degree or equivalent required; Desired: Bachelor's degree equivalent education and experience. • Minimum 2-4 years of customer service experience. Leading is a bonus. • Availability to work up to 40 hours per week including holidays, evenings, and weekends. • Ability to drive and manage/influence workplace change. • Proficiency with Microsoft Office Suite and point-of-sale software. • Comfortable working in front-of-house and back-of-house roles within the resort. • Valid Driver’s License, current insurance and a car that is safe to transport a dog if necessary to the vet. • Restaurant management, retail management, veterinary management/ experience and/or hospitality experience preferred. • Bilingual skills are a plus. Compensation: $17 - $20 hourly

• General • Understands and communicates the company's mission, values, and objectives. • Provides the direction, leadership, and communication necessary to achieve sales results and operating plan goals for the site and that the Shift Leads provide the same to the resort team members. • Assists in creating a plan to drive and achieve resort quantitative objectives including sales, labor, cost of goods sold, and expense management. • Communicates all shift issues, concerns, and needs to the team leads. • Responsible for executing the operational excellence plan within their resort. • Responds to directives in an accurate and timely manner and ensure the same compliance of the resort team. Acts as a champion of change! • Recognizes and rewards outstanding performance of resort team members • Demonstrates exceptional leadership behaviors • Other duties as assigned.Customer Service • Strives for the ultimate in-resort customer service experiences and impressions. Maintain excellent customer service. • Ensures the resort has adequate shift coverage at all times. • Oversees the recruiting, hiring, and training practices to ensure the quality of resort staff. • Train resort teams to successfully handle service issues and intervene when necessary. • Motivates and mentors team members on providing the best pet parent experience through all stages of their journey to establish trust, create deliver and evaluate their experience. • Educate and engage the community and resort customers on all of Pooches' companies and services.Operations • Adheres to and knows all company policies and procedures. • Performs quality checks/reviews of client files. Monitors computer systems and resolves. • technical issues with key partners. • Executes the plan to drive revenue, labor management, and controllable expenses. • Maintains impeccable standards concerning resort maintenance, cleanliness and inventory. • Regulates the ordering of inventory in a timely and cost-effective manner. • Coaches, counsels, and directs Team Members. • Leads and manages shifts while acting as manager in charge of the resort. • Determine business demands and make necessary staff decisions in accordance with the site labor plans. • Communicates clearly, concisely and accurately in order to ensure effective shift operations and the overall operations of the resort. • Follows all OSHA, cash handling and operations procedures and policies and ensures that resort team members are in compliance. • Ensures that all team members have mastered the resort tasks/positions, meeting the company operating standards. • Other duties and projects as assigned.Team Management • Responsible for the selection, development, and performance of subordinate leads and all other site team members. • Train and onboard new Team Members and Team Leaders on both front- and back-of-house procedures. • Manages team performance through consistent feedback up to and including corrective action. • Recruit and maintain a pipeline of qualified team members to meet the resort operation’s needs. • Creates a culture of engagement by addressing team member concerns in a timely manner.