GENERAL DESCRIPTION / PRIMARY PURPOSE
The Learning Management System Manager provides technical leadership in the support of the Learning Management System (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions while overseeing the installation of all system updates and upgrades, as well as tools and software integrated with the LMS. In addition, the LMS Manager will develop, facilitate and supervise training programs for employees
Required Skills
MAJOR RESPONSIBILITIES AND TASKS/DUTIES OF THE POSITION
- Ensures effective implementation and maximizes features and functionality of LMS technology.
- Manages content, courses, curriculum, and programs within the Alchemy LMS.
- Works with content owners to maintain and update content according to guidelines established through Dole’s Learning Management System Committee.
- Creates and maintains curricula, and user groups for all supported functional areas and assigns them accordingly.
- Assess, recommend and implement LMS solutions that align with business objectives.
- Builds online assessments and evaluations in LMS.
- Reviews and monitors system performance
- Provides end-user troubleshooting, issue remediation, technology request assistance and escalation management. Monitors reoccurring issues, system/data or process gaps and proactively identify potential sources of increased efficiency and enhancements
- Administers measurement and reporting in alignment with established guidelines.
- Liaise with the LMS supplier for product issue escalation, product enhancement requests, and product news such as upcoming release features and schedule.
- Creates and manages user structures including the creation of user groups.
PROGRAM MANAGEMENT
- Develops standardized LMS Administration operational processes and procedures, guidelines and documentation.
- In collaboration with the LMS Committee, ensure that our user experience design keeps the learner at the heart of the platform.
- Sifts through competing priorities and complex requirements to clarify and solidify the roadmap for implementation and success.
- Define and monitor metrics that measure the success of the program.
- Drives program and project deliverables, provides strategic direction, escalation management, and deliver regular communications to program stakeholders.
- Perform other duties as assigned.
Required Experience
JOB SPECIFIC COMPETENCIES (KNOWLEDGE, SKILL AND EXPERIENCE REQUIREMENTS)
- Five years of experience in learning and development, instructional design or a similar role, preferably in a corporate setting.
- Experienced in design and implementation of Alchemy Learning Management System required
- Experience with Project management and familiarity with business process methodologies
- Experience working with business, IT and HR stakeholders to deliver on learning priorities.
- Excellent time management, organizational skills and ability to perform effectively in a fast-faced environment.
- Strong communication and interpersonal skills with ability to work with employees at all levels of an organization.
INTERNAL & EXTERNAL RELATIONS
- Internal:
- Managers, supervisors, all employees
- External:
- Vendors
EDUCATION AND CERTIFICATION
- Bachelor’s degree required, in Computer Information Systems, Human Resources, or Organizational Development preferred.
EMPLOYEE MANAGEMENT
PHYSICAL REQUIREMENTS
- While performing the duties of this job, the employee is regularly required to sit for long periods of time; use hands to handle or feel objects, tools, or controls; talk or hear. The employee must occasionally lift (including overhead) and/or up to 15 lbs.
WORK HOUR AND TRAVEL REQUIREMENT
Ability to work beyond regular business hours as business needs require
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.