Job Description

Domino’s Global Operations Support Team is looking for a Training Specialist to support the launch our ever-evolving store technology systems.  As the number one QSR Pizza brand on the planet, Domino’s strives to push the limits of what is possible in the food delivery space. We are at the cutting edge of restaurant innovation. That kind of ambition means we are constantly bringing new technological innovations to life in Domino’s stores across the globe. 

The perfect candidate for this role has a passion for technology, training, and learning.  They are curious about technology and excited to bring it to life with new learners. They’re organized and able to manage the creation, completion, and review of multiple training materials simultaneously. Finally, they are comfortable training both virtually and in-person in a group setting. 

RESPONSIBILITIES AND DUTIES  

The responsibilities for this role include but are not limited to designing and delivering training to franchisees and other key stakeholders on new operations technology processes, tools and initiatives. Partnering with subject matter experts to ensure all training materials are accurate and timely. Project managing the review of all documents from start through delivery.  Lead in-person and virtual training sessions for Franchisees in support of Next Generation Store Systems. 

(60%) Discovery, Development and Facilitation 

• Work alongside the technology team to understand all the operating modules of NGSS 

• Travel to and work alongside the test and pilot stores throughout the US, to understand behaviors and new routines that need to be taught/changed/created.  Report regularly to appropriate teams, any findings that are material. 

• Ensure the primary modules meet or exceed current levels of operational execution: Order-taking, Makeline, Dispatch, Back Office, Cash Management, Inventory Management, TM Management, and any Technology Enhancements (GPS, DSS, SFM) are functioning as designed. 

• Facilitate training sessions as needed for franchisees adopting NGSS

(30% ) Meetings, Inform, Review  

• Attend regular meetings (Virtual or in person) with the Technology Teams 

• Attend regular meetings (Virtual or in person) with the test store franchisee(s)/DCOs 

• Ensure the GOS Managers remain informed and consulted with respect to enhancements and proposed changes that impact any of the optimal behaviors within the circle of Operations or Management modules. 

• Attend and participate as required, for all road shows, franchisee meetings and rallies as the official operations representative for NGSS.

(10%) Follow-Up and Administrative 

• Ensure communications are maintained between the Restaurants, Franchisees, US Operations Teams and the Technology Teams. 

• Provide recommendations for improvement/enhancements based on first-hand knowledge and comprehensive research and polling as the project grows to Generally Available.

Qualifications

• 3-5 years of operations experience or training experience 

• Multi-unit leadership preferred 

• Proficiency with all Microsoft Office 365 applications. Advanced PowerPoint skills required. 

• Exceptional organizational, interpersonal, and communication skills 

• Experience working with highly confidential information 

• Must be a team-oriented professional who can handle multiple projects in a fast-paced environment 

• Ability to travel up to 30% of the time

Additional Information

All your information will be kept confidential according to EEO guidelines.