Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Client Rights Officer

Dream an Blessing Consulting LLC

Client Rights Officer

Columbus, OH
Full Time
Paid
  • Responsibilities

    Job Title: Client Rights Officer

    Job Summary:
    We are seeking a highly dedicated and compassionate individual to join our organization as a Client Rights Officer. The Client Rights Officer will be responsible for ensuring the protection and advocacy of our clients' rights, promoting their well-being, and ensuring their voices are heard. The successful candidate will serve as a crucial advocate, providing support, guidance and education to clients and staff to ensure a client-centered approach in all interactions.

    Responsibilities:
    - Act as the main point of contact for clients regarding issues and concerns related to their rights, ensuring a timely and professional response.
    - Develop, implement, and review policies and procedures in conformity with client rights regulations and best practices.
    - Investigate client complaints and resolve problems promptly, ensuring appropriate and timely actions are taken in compliance with established protocols.
    - Collaborate with relevant internal departments and external stakeholders to advocate for clients' rights and interests.
    - Conduct periodic evaluations and audits of programs, policies, and practices to identify potential risks or areas for improvement in client advocacy.
    - Develop and deliver training programs for staff, volunteers, and clients on client rights, confidentiality, and informed consent.
    - Stay up to date with relevant laws, regulations, and industry trends pertaining to client rights and services, ensuring compliance and implementing necessary changes.
    - Coordinate and participate in meetings, committees, and working groups related to client rights and quality improvement efforts.
    - Document and maintain all relevant records, reports, and documentation related to client rights activities.
    - Prepare and submit regular reports regarding client rights initiatives, achievements, and challenges to the management team.

    Qualifications and Skills:
    - Bachelor's degree in social work, human services, psychology, or a related field. A Master's degree is preferred.
    - Proven experience (3-5 years) in client advocacy, social work, or a related field.
    - Strong knowledge of client rights regulations, policies, and best practices.
    - Excellent communication skills, with the ability to effectively interact and mediate between clients, staff, and external agencies.
    - Demonstrated ability to resolve conflicts and complaints in a professional and empathetic manner.
    - Exceptional organizational and time management skills, with the ability to prioritize tasks and work independently.
    - Proficient in conducting research, analyzing data, and preparing accurate reports.
    - Strong interpersonal skills and ability to build and maintain positive relationships with diverse populations.
    - Ability to maintain confidentiality and exercise sound judgment in handling sensitive information.
    - Knowledge of mental health, substance abuse, and developmental disabilities is an advantage.

    As a Client Rights Officer, you will play a pivotal role in championing the rights and well-being of our clients. If you are passionate about social justice, have a strong commitment to advocacy, and possess excellent interpersonal skills, we encourage you to apply.