Job Description

“What would you say you do here?”

• Providing world-class support for the day to day operations of the studio and our initiatives
• Advocating for our clients to other technology departments in support of DreamWorks
• Working closely with the engineering departments on supporting the infrastructure upgrades and changes
• Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
• Serve as the main point of contact for end-user support incidents
• Analyze issues and create solutions for HW and SW problems
• Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
• Work with System Engineers and Architects on projects in support of studio initiatives
• Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
• Look for opportunities to provide continuous improvement to our processes and procedures
• Manage all aspects of software license installations
• Provide technical expertise and ownership of application debugging for most departments
• Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
• Create new tools to automate processes in an effort to increase departmental efficiencies
• Set up and move systems as necessary
• Analyze issues and create solutions for hardware and software problems
• Participate in, and/or run preventative maintenance tasks
• Assist in creating and maintaining documentation related to the support of the studio
• Serve as an escalation point for other technology departments such as Asset Management and A/V
• Create and manage user accounts

Qualifications

“What do I need to have in order to do this job?”

• Minimum 3+ years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
• Undergraduate degree or equivalent work experience
• Strong customer service skills
• Excellent troubleshooting and problem-solving skills
• Excellent verbal and written communication skills
• Understanding of LAN/WAN configuration and concepts
• Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)

“What can I offer?”

• Experience supporting Gmail and Google Suite
• Experience in a production environment is highly desirable
• Ability to successfully prioritize your objectives and manage your time
• Ability to learn quickly and work in a fast-paced environment

Required On-Site: This position is required to be performed full-time from the DreamWorks designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary Range: $62,000 - $75,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.