Job Description

RESPONSIBILITIES:

At Fairmont Hotels & Resorts, every guest interaction is an opportunity to create a lasting memory. As a Bell Driver, you will do more than facilitate our guests’ safe and efficient transport – you will be an ambassador for your hotel, your city and our exceptional guest experience.

Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Transport guests to desired location within 1 mile radius of Fairmont Austin using the hotel vehicle.
• Work closely with the VIP Services/Concierge, Bell team, and Executive Office
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
• Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
• Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
• Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
• Ensure all luggage is collected from guestrooms within the standard time.
• Ensure that all luggage is delivered immediately as instructed by Royal Service and placed in the room to the correct standard.
• Handle all Guest property with extreme care.
• To assist with room changes as directed by the Front Office.
• Ensure that all long-term Guest luggage is stored correctly and logged in the correct manner.
• Ensure that guest elevators are only used when is absolutely necessary and when deliveries to guestrooms are of an urgent nature - this will be deemed by the Guest Service Manager.
• To assist in the departmental training of new colleagues.
• Be aware of all functions that are taking place in the hotel and to direct guests to the correct destination.
• Display an attitude of friendliness, courtesy and sincerity to all Guests (both internal and external), making them feel welcome and at ease, using guest names at every given opportunity.
• Be fully aware of all restaurants and services in the Hotel, being knowledgeable of opening times, type of cuisine and dress code.
• Maintain amicable and co-operative working relations with other departments in the Hotel.
• Comply with all Health and Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• Be aware of the departmental schedule and to always be on time for duty

Qualifications

QUALIFICATIONS:

• Proficient in English (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours and willing to work overnight
• Prior experience in customer service an asset
• Must be able to lift up to 50 lbs.
• Previous experience as a Driver preferred
• Valid Texas Driver’s License required
• Knowledgeable of the city of Austin is preferred
• Excellent communication skills and a professional presentation
• Strong interpersonal, organizational and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Frequent sitting, standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs.
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V