PRIMARY FUNCTION

The Driver Trainer (Lead) reports to the General Manager. This position is responsible for ensuring that Hart to Heart Transportation meets all the safety and training requirements in the contract, including but not limited to safety program requirements, driver screening and training requirements, all staff training requirements, accident and incident prevention and reporting requirements and FMSCA/FTA drug and alcohol testing and reporting requirements. The Lead Trainer's primary responsibilities will include facilitating new hire para-transit operator training; refresher training; recommends, develops, and implements safety and training programs; internal and external customer complaints; ensuring that services are safe and secure; maintains and updates training calendar; employee safety and training files; and responding to unpredictable crises.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Ensures that the paratransit operator training program meets the Client service contract requirements for training, as well as state and federal regulations, and Hart to Heart’s training and safety guidelines and standards.

Supervises the safety and training staff, including Behind The Wheel Training at the location (if applicable). Responsible for coaching, counseling, hiring, and discipline/termination of employees.

Provides classroom and on-vehicle training to new employees, and retraining to existing employees, including retraining as part of disciplinary and performance management efforts.

Investigates training and safety problems with drivers and offers solutions.

Administers the fleet safety program at the location, making sure that it is consistent with Hart to Heart’s safety policy and procedures, and which is aimed at reducing motor vehicle accidents and increasing employee safety awareness and knowledge.

Coordinates claims process with the company vehicle and liability insurance carrier(s) at the location and coordinates with General Manager on loss control, claims management responsibilities.

Is the central point of information and data for safety and training activity at the location, including maintaining data on trainees, licenses, drug and alcohol program (DER), and other training activity (i.e., OSHA), as well as safety data and trends.

Maintains driver, and other safety sensitive employee qualifications files.

Performs other duties as required.

MINIMUM QUALIFICATIONS

Valid Class C Driver’s License (Must have License for 3+ Years).

Age 21+.

Must Pass a DOT Physical and Drug Test.

High School Diploma or GED Required.

3-5 years operations experience in a safety sensitive environment inclusive of OSHA, MIS, FMSCA, FTA, DOT and other federal compliance experience.

5+ years previous supervisory experience.

Proven adult classroom instructor experience. Experience developing a training syllabus is a plus.

Must be able to demonstrate poise, tact, diplomacy and possess good judgment and discretion.

Superior communication (verbal and written) and presentation skills.

Must be able to pass third party tester certification within ninety (90) days of employment, if necessary.

Ability to use standard PC workstation and facility with use of all MS Office applications required; general knowledge of database technology preferred.

Knowledge of Web Risk, Trans Trak or similar computerized reporting systems preferred.

Must have better than average knowledge of the area.

Must possess the ability to lead and motivate associates.

Detail and task oriented, well organized, and possess effective time management skills.

Proven customer service and interpersonal skills a must.

Must be a team-player and possess the ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups.

Must possess or be able to attain certification as a Transit Trainer.

Ability to have regular and predictable attendance, ability to work flexible schedules, including various shifts, weekends, holidays and split days off.