The Sales Representative for Driving Academy is the face of our organization. This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and communicating with the highest level of integrity. The Sales Representative role will be responsible to follow through with prospects to close business in alignment with organizational goals.
We are the Driving Academy, we provide affordable, state-approved classroom and behind-the-wheel lessons for people who are aspiring to earn a Commercial Drivers License (CDL), and we are growing by the day. Our mission is to help our students get on the Road to Freedom by earning their CDL! We are Accountable and Results Oriented in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core value of having Integrity is the backbone of our business and guides our hiring process.
Communicates with customers and leads to identify and understand their needs; identifies and suggests programs and packages to meet those needs and obtain authorizations from leads with the highest level of integrity
Builds and maintains a network of sources from which to identify new sales leads
Maintains files/records and adheres to current document storage system policy
Field customer questions and complaints; when the issues is beyond the representative's knowledge or authority, forward it to the appropriate staff
Ensures that appropriate actions are taken to resolve customer problems and concerns
Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-sale
Instructs new students procedures in the classroom and school
Process purchase/sales invoices and related documents
Maintains communication with existing and previous customers
Utilizes the company's CRM and maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
Maintain customer contact volume standards
Master company knowledge of services model
Performs other related duties as assigned
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role, but are not necessarily all inclusive.
Excellent sales and negotiation skills
Excellent communication and interpersonal skills.
Strong analytical and problem solving skills
Excellent organizational skills, attention to detail, and follow-up approach
Ability to effectively communicate with team members, management, and customers in both verbal and written format
Ability to maintain a professional demeanor and appearance
Competitive mindset to WIN, while maintaining a team-oriented attitude
Ability to maintain positive attitude and function well while working in a high-paced and at times stressful environment
Proficient with Microsoft Office Suite or related software
Proficient with CRM software
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
EDUCATION AND EXPERIENCE
High school diploma or equivalent required
Bachelor's degree in Marketing, Sales, Business or related equivalent of experience preferred
Minimum 1 – 2 years of sales experience with progressive responsibilities preferred
Fluency in multiple languages required; preferred languages will be specified
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Driving Academy recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to hr@ cdldrivingacademy.org. Already a Driving Academy candidate? Please connect directly with your recruiter to discuss this opportunity.