Join the team at the Springhill Suites & Fairfield Inn by Marriott Naples as our Dual Front Desk Supervisor. Front desk supervisors should have excellent communication and interpersonal skills, and be able to multitask in a fast-paced environment. Responsibilities: A dual property front desk supervisor at a hotel is responsible for overseeing the front desk team and ensuring a smooth guest experience. Their duties include: • Providing a friendly, accurate, and consistent level of service to guests. This includes checking guests in and out, responding to guest requests, and ensuring guest needs are met in a timely manner. • Supervising the front desk team, including Guest Service Agents and Night Auditors. This includes training staff, ensuring they adhere to hotel policies, and providing technical support. • Ensuring the hotel runs smoothly, including processing charges, verifying billing instructions, and monitoring the Night Audit function. • Providing guests with accurate and timely information about the hotel, community, and special events. • Ensuring that all staff members work in a safe and conscientious manner, and adhering to all safety policies and procedures. Qualifications: • Must possess strong leadership skills and have at least one year in a supervisory or management role. • Ability to communicate with the front office teams, guests, and associates effectively and professionally. • Marriott experience a plus. • Looking for an exceptional individual in training, mentorship, strong follow-up, and accountability. • Responsible for driving Marriott initiatives and service scores. • This position requires mid-shifts and weekends.

• A dual property front desk supervisor at a hotel is responsible for overseeing the front desk team and ensuring a smooth guest experience. Their duties include:  • Providing a friendly, accurate, and consistent level of service to guests. This includes checking guests in and out, responding to guest requests, and ensuring guest needs are met in a timely manner.  • Supervising the front desk team, including Guest Service Agents and Night Auditors. This includes training staff, ensuring they adhere to hotel policies, and providing technical support.  • Ensuring the hotel runs smoothly, including processing charges, verifying billing instructions, and monitoring the Night Audit function.  • Providing guests with accurate and timely information about the hotel, community, and special events.  • Ensuring that all staff members work in a safe and conscientious manner, and adhering to all safety policies and procedures.