GENERAL SUMMARY
Responsible for dealing and controlling assigned card games accurately in accordance with department and company policies and standing operating procedures, and gaming regulations.
CORE SCOPE OF POSITION
- Deals and controls assigns game.
- Performs proper calculation of winnings and provides accurate payout to guests.
- Performs maintenance and upkeep of all gaming tables and equipment when required.
- Creates an engaging positive atmosphere at the table. Encourages play when appropriate during dead game.
- Assists guests needs, including selling chips, service requests, game questions/inquiries, request for a Floor Supervisor, and questions regarding casino wide activities.
- Works with Floor Supervisors to inform them of any information pertinent to the table such as action on the table, buy-ins, guest needs, and any suspicious activity.
- Accepts table assignments and assists supervisors where needed.
- Reads any departmental memos and stays current on any casino or departmental policy or procedure changes.
- Notifies management of any suspicious or unusual activity and/or transactions in a timely manner.
- Attends all schedule team member meetings and trainings such as annual Title 31, Guest Service Standards, and any other classes/meetings required by the company.
- Maintains knowledge of and promotes company services and player’s club program.
- Follows company and departmental policies and standard operating procedures.
- Adheres to all hygiene and safety standards. Ensures that a clean, safe, hazard-free work environment is maintained.
- Performs other duties as assigned.
STYLE SERVICE COMMITMENT:
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
- Interacts with internal and external guests with a positive attitude and professionalism at all times.
SUPERVISION
- Provides supervision when in the role as Dual Rate Supervisor.
Required Skills
** KNOWLEDGE AND SKILLS**
- Thorough knowledge of Blackjack, Double Deck Pitch, Pai Gow, Baccarat, Rouette, Craps, and Carnival games.
- Excellent verbal and interpersonal communication skills.
- Strong guest service skills.
- Ability to pay close attention to detail, multitask, and manage time.
- Ability to maintain high level of confidentiality.
- Ability to work in a high pressure, deadline oriented, and fast paced environment.
- Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Required Experience
** EDUCATION/CERTIFICATION**
- High school diploma or GED preferred.
- Must pass audition for specified games per Viejas business needs.
EXPERIENCE
- 2 or more years of experience dealing two or more games.
- Experience dealing craps and/or roulette games preferred.