Live Chat Representative Dynamic BDC 18 reviews - Troy, MI Full-time, Part-time Dynamic BDC is looking for reliable, professional chat representatives! Agents will assist nationwide automotive dealerships in answering their online chat communication from consumers utilizing a proven process to maximize the consumer experience. We offer flexible work schedules since we are a 24/7 operation. Part-time and Full-time positions available. Must be willing to work some weekends and holidays dependent on business needs. Duties and Responsibilities: * Respond to inbound chats and effectively consult customers regarding products. * Refer to internet and supporting websites provided during training to assist the potential customer with questions. * Personalize the response process based on client requirements. * Provide information to customer in a timely manner. * Capture lead information so dealerships can follow up. * Provide feedback for program improvements. * Work shifts based on business needs, including evenings and weekends. * Other duties as assigned. Qualifications: * At least one year of customer service experience preferred. * Must have excellent writing skills. * Must be able to type 35 WPM or more with 80% accuracy. * Must be able to multi-task in a fast-paced environment. * Strong team player. Education Requirements: * High school diploma or GED. Job Type: Full-time or Part-time Job Location: * Troy MI Required education: * High school or equivalent Job Types: Full-time, Part-time Experience: * customer service: 1 year 22 hours ago - save job