Job Description
As a multi-line claims adjuster, you'll have a vital role in keeping our claims process after an accident efficient and accurate for our customers. Focusing on claims involving multiple products, you'll investigate and analyze the claim and damage to determine the best course of action. Must be well versed in Casualty and Property.
Must-have qualifications
• Work or educational experience must include:
• Making decisions
• Solving problems
• Planning, prioritizing, and organizing
• Effectively communicating verbally and in writing
• Customer service
Preferred but Not Required:
• College Degree
• AIC, or other professional designations
Primary Accountabilities
• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.. Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
• Valid driver's license and auto insurance
This position is fully remote/work from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training and culture events.
You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your