Job Description

DESCRIPTION OF DUTIES AND RESPONSIBILITIES:

The primary responsibility of a Contract Renewal, Support Service Specialist is to facilitate the renewal of software licenses and hardware support for our Government customers. You will serve as a key point of contact and ensure a high level of customer service, precision in quoting, contract review, negotiation of terms, and ensuring accuracy between customer requirements and manufacturer’s offerings.

EXPERIENCE: Minimum of three years experience as a paralegal, contract administrator, sales, account management, or related field.

GENERAL RESPONSIBILITIES:

As a member of the Support Services team, you will lead the renewal activities for an assigned list of key accounts. A focus on customer satisfaction, organization, and time management is needed as you support your accounts. You will work directly with your customers to assess their existing software license and hardware maintenance situation to ensure proper coverage based on their business requirements. You will assist in identifying the right mix of hardware and software maintenance offerings, recommend options that suit the customer’s needs, and support all post-renewal sales operations through the duration of the contract. As a Support Service Specialist, you will work to develop long-term customer relationships and become the trusted support services advisor to your accounts.

In addition to account management duties, Support Service Specialist responsibilities include quoting, responding to service bids and proposals, following up on new leads, the assessment of orders for accuracy, and the efficient processing of renewals. You will coordinate with internal teams to ensure proper processing/booking/invoicing of support contracts. Portfolio Managers will review solicitations and purchase orders for terms and conditions compliance as well as negotiate contract terms directly with buyers.

In your role you will develop and maintain key vendor and manufacturer relationships. Activities include regular communications with vendor representatives, vendor pricing analysis, quote reconciliation, and sales forecasting. The completion of vendor certifications and continuing education requirements will keep you current with technology, offering updates, and vendor terms compliance.

ROLES AND RESPONSIBILITIES:

• Responsible for all steps/milestones of hardware and software license renewal process, from start to finish
• Written and verbal communication skills, including relationship-building and influencing
• Strong sense of organization and time management
• Assure customers are receiving excellent support and service by providing accurate and timely information and problem resolution.
• Completely understand, represent, and competitively position company offerings as a license and support renewal Subject Matter Expert (SME)
• Maintain and expand support renewal book of business across multiple technology manufacturers
• Promote cross-selling and account penetration with Account Managers and Professional Services teams to further capitalize on Service business relationships.
• Comply with Government-wide Acquisition Contracts (GWACs) quoting rules and policies including NASA SEWP V, ITES-3H, CIO-CS, etc.
• Working understanding of Federal Acquisition Regulations (FARS) related to IT procurements.
• Prepare accurate activity and forecast reports.
• Proficient in all tools used by Dynamic Systems (i.e. quoting, forecasting, contract management, accounting, email, calendar)
• Develop and maintain quality partnerships with key manufacturing and vendor team members
• Collaborate with cross-functional groups on support and the future state of the company.
• Participate and positively contribute to the culture of Dynamic Systems.

EDUCATION: Associates degree - Preferred field of studies: Business, paralegal, or computer related

Company Description

Dynamic Systems is a dedicated technology advisory and execution partner to mission critical government agencies—including the defense, federal and state agencies. Since 1991, we have been an integral partner in driving two key outcomes: assuring business outcomes, and accelerating transformation. Our team of experienced professionals has delivered complex I.T. projects that have helped agencies serve the American people in more efficient ways—leveraging cloud, and edge computing without compromising security. We bring extensive infrastructure expertise that has transformed agency footprint—from data centers to legacy hardware modernization and data integration. All qualified applicants will receive consideration for employment. Dynamic Systems is an Equal Opportunity Employer. M/F/D/V All qualified applicants will receive consideration for employment. Dynamic Systems is an Equal Opportunity Employer. M/F/D/V