Job Description

North 40 Outfitters in Great Falls, MT is looking to hire a Full-Time Salaried E-Commerce Operations Specialist to join our team. We believe that each team member plays a vital role in the success of our company. We are looking for authentic and enthusiastic people who love our lifestyle and believe in service before self. As an E-Commerce Operations Specialist is responsible for the day-to-day operations of north40.com. These responsibilities include overseeing the store-based fulfillment operations, the logistics of handling orders after an online sale to ensure an excellent experience and reporting/analysis on the performance of the store.

This full-time position requires the ability to work on-site and all scheduled shifts between the business hours of Mon-Fri 8 am to 5 pm. This shift can include working weekends and certain holidays and will require flexibility in scheduling based on business needs.

Qualifications

• Oversee Store-Based Fulfilment Teams

  • Partner with the store management to monitor store operations for appropriate staffing, timely communication and fulfillment of online orders

  • Assist store management with hiring and performance evaluation of store fulfillment teams as needed

  • Develop standard operating procedures and proactively seek improvements to processes to ensure optimal fulfillment methodologies and practices are used

  • Organize and host a monthly store fulfillment team meetings and an annual training summit

• Oversee Order Management & Fulfillment System

  • Act as the superuser for the order management system and supporting systems

  • Lead on training and standard procedures for use of these platforms.

  • Provide primary business-side input on processes, issues, enhancements to technical resources who support these platforms

  • Ensure new employees have necessary logins and appropriate permissions

• Reporting and Communications

  • Oversee daily reconciliation and inventory management

  • Contribute to weekly and monthly Ecommerce Report with customer support, fulfilment and routing details and evaluations.

  • Develop reporting on fulfillment team’s carrier preferences, service usage, average cost per label, front end quoting vs. actual label cost, etc.

Additional Information

BENEFITS & COMPENSATION

We offer a competitive wage, a rewarding work environment, and generous benefits and perks such as paid holidays, a 401(k) option, Health Savings Accounts (HSAs), medical, dental, vision, and life insurance, and a phenomenal employee discount on all products North 40 sells.

North 40 Outfitters is proud to be an Equal Opportunity Employer.