Benefits:

Bonus based on performance

Dental insurance

Free food & snacks

Health insurance

Opportunity for advancement

As the Collection Specialist, you will play a crucial role in the success of our business by handling incoming calls and appointments; as well as focusing on the financial side of the business through managing the collection of all outstanding accounts receivables from clients. In this role, you will monitor accounts to identify outstanding payments and communicate with clients regarding the collection of those funds. The ideal candidate has excellent negotiation and interpersonal skills and the ability to work with limited supervision. Your excellent communication skills, organization skills, and attention to detail will contribute to our overall growth and success. You will work closely with Case Management and assist in administrative needs for Case Manager’s and the company.

EZ Advocates is a top-rated consumer protection agency that handles files and customer service in timeshare exiting in Tampa Bay, FL.

EZ Advocates, a dynamic and rapidly growing company in the field of consumer advocacy and support services. EZ Advocates is a small business in Tampa, FL. We are professional, agile and looking for someone with organization skills and focusing on the financial and administrative daily tasks needed for the company.

The key responsibilities of the Office Assistant and Collection Specialist include, but are not limited to:

Check and answer emails continuously

Take all incoming calls from current clients

Check voicemails daily and call any clients back that leave messages

Set appointments and run appointments as they are booked (over the phone)

Scan in mailed documents and mailing back documents if needed

Manage and collection of all the outstanding accounts receivables from clients

Credit Disputes

Organize and collecting information for chargebacks

Enter Payment information for clients

Manage and maintain Breach of Contracts

Offer additional financing options for clients

Review accounts to discover overdue payments

Research client information and historical data on accounts

Communicate with clients regarding overdue accounts

Collect payments and issue refunds

Maintain accurate documentation of account status and collection efforts

Report on collection activity and present to management

Qualifications:

Bilingual preferred (English & Spanish)

Must be trained in Excel and Word.

Strong communication skills, with a pleasant phone manner and good verbal and people skills.

Strong organizational and administrative skills, with an ability to multitask.

Function well within a team environment and a willingness to take on other responsibilities when needed.

MUST have a background in a fast-paced environment with a proven record of success in such environment

Background in collections and/or payroll

Ability to work well under pressure

Excellent communication and negotiation skills

Previous experience as Collection Specialist, Administrative Assistant or in a similar position

Schedule: Monday - Friday 9:00AM -5:00PM $18.00 an hour Bonuses offered*