EZ Advocates, a top-rated consumer protection agency that handles pre-litigation files and customer service in time share exiting in Tampa Bay, FL.

EZ Advocates, a dynamic and rapidly growing company in the field of consumer advocacy and support services. EZ Advocates is a small business in Tampa, FL. We are professional and agile.

Our work environment includes:

Modern office setting

Growth opportunities

On-the-job training

EZ Advocates, a top-rated consumer protection agency, is seeking a Full-Time Case Manager to handle pre-litigation files and customer service in Tampa Bay, FL.

EZ Advocates is seeking a highly motivated and results-oriented individual to join our team as a Full-Time Case Manager. As a Case Manager, you will play a crucial role in the success of our business by handling current clients cases as well as onboarding new ones. Your excellent communication skills, organization skills, and attention to detail will contribute to our overall growth and success.

The key responsibilities of a Case Manager include, but are not limited to:

Handling new customer files and welcome calls.

Client follow-up, letter documentation, client outreach and retention.

Document preparation and fulfillment

Pleasing and helping new and current clients with their case

Qualifications:

Must be trained in excel and word.

Strong communication skills, with a pleasant phone manner and good verbal and people skills.

Strong organizational and administrative skills, with an ability to multitask.

Functioning well within a team environment with a willingness to take on other responsibilities when needed.

MUST have a background in a fast paced environment with a proven record of success in such environment

Spanish Speaking (Preferred)

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

Job Type: Full-time

Pay: From $17.00 per hour

Schedule:

9am-5pm shifts

Monday to Friday

Ability to commute/relocate:

Tampa, FL 33607: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Required)

Phone etiquette: 1 year (Required)

Work Location: In-person Responsibilities:

• Provide case management services to clients
• Conduct assessments and develop individualized service plans
• Prepare documents to email and mail to clients during client's process
• Answer calls and appointments and navigate customer service needs
• Collaborate with other professionals to ensure comprehensive care
• Maintain accurate and up-to-date case records

If you are passionate about making a difference in the lives of individuals and families, we encourage you to apply for this rewarding opportunity.

Job Type: Full-time

Salary: From $17.00 per hour

Schedule:

8 hour shift

Monday to Friday

No weekends

Work Location: In person