Elevation Connect delivers a very different contact center experience. We are a customer service and sales company powered by incredibly talented people who are knowledgeable and passionate, and who respond with authentic care for our customers. Our exceptional team members are inspired by our commitment to helping surrounding communities through our "Performance for Purpose" philanthropic model. When people work for a company with purpose, they are driven to out-perform.

Elevation Connect is always on the lookout for candidates to provide extraordinary customer service to our clients. These positions are work from home in one of the following states: AL, FL, GA, KS, MI, MO, NC, OH, SC, TN

We have an exciting opportunity as a Seasonal Processing Support Representative.

This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise.

Training classes will start 1/11/2024

Training Hours will be 7 AM – 3:30 PM MT for 2 days (Thursday 1/11 & Friday 1/12)

Hours of Operation are 8 AM – 4:30 PM MT

Pay Rate: $14/hr This is a great 4 - 8 week seasonal role that can lead to other permanent opportunities with Elevation Connect. Due to the short tenure of this assignment, vacation days will not be granted for the duration.

The primary focus of the Processing Support Representative is to review, index, and categorize documentation from students applying for admission to our premier academic partner. Processing Support Representatives help potential students resolve issues with incomplete or incorrectly filled out paperwork, process payments and other financial documents, and accurately capture data from documents to properly index files.

As a Processing Support Representative, you will be responsible for:

• Preparing or collecting, maintaining, organizing files, records, and managing all documentation related to applications.
• Audits of files for accuracy and completeness.
• Providing/gathering information by answering questions and requests, both internally and externally.
• Maintaining quality service by following procedures and resolving issues with paperwork.
• Contributing to team effort by supporting internal and external customers as needed.
• Maintaining a productivity level that meets program expectations.
• Other duties as needed.

Position Requirements

• Be at least 18 years of age.
• Must pass a criminal background check.
• Be available and flexible for a shift during the hours of operation.
• Strong organizational and time management skills
• Has developed a broad perspective to problems and can identify new, less obvious solutions.
• Adaptable to change in a fast-paced environment.
• Completes work with a limited degree of supervision.
• Strong verbal and written communication skills.
• Basic computer skills and knowledge in Microsoft Office Suite Preferred
• Previous customer service/sales experience.
• Must pass typing and basic computer literacy assessment.

Work at Home Requirements:

• Stable high-speed Internet connection at home, must be able to pass a speed test.
• Must have a quiet home office with a door, zero background noise.
• Must have own computer and USB headset.

**
**

Technology Requirements:

• PC
  • Dual Core CPU (1.5GHz or better)
  • 8GB RAM
  • 20GB Free Disk space o Windows 8.1, or 10
• Macs
  • Intel Core i7, 2.3 Ghz
  • 8GB RAM
  • Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• Chromebooks and Linux systems are not supported.
• High-speed internet
• Internet connection should support at least 10Mbps download and 2Mbps upload (20Mbps down and 5Mbps upload or higher recommended)]
• Latency from agent to data center should be under 150ms one-way.
• Wireless connections (Wi-Fi) are not supported. Agents should be directly connected to their ISP router through an Ethernet cable.
• Wired USB Headset, camera, and smartphone (for security ID only) required.

Elevation Connect will ALWAYS contact you directly for any information about your application. We will NEVER ask for fees or personal bank information in the interview process. Please be aware of scams.