DO YOU WANT TO WORK FOR A COMPANY THAT CARES ABOUT YOU AND YOUR FUTURE? WORKED AT A CALL CENTER BUT DIDN'T LIKE THE HORRIBLE CULTURE AND TURN OVER? COME WORK FOR ELEVATION CONNECT, A COMPANY THAT WORKS HARD EVERY DAY TO KEEP OUR EMPLOYEES HAPPY AND SUCCESSFUL! WE ARE DEDICATED TO MAKING YOU SUCCEED IN YOUR POSITION AS WELL AS TEACHING YOU THE SKILLS YOU NEED TO MOVE UP!

ELEVATION CONNECT IS ALWAYS ON THE LOOKOUT FOR CANDIDATES TO PROVIDE EXTRAORDINARY CUSTOMER SERVICE TO OUR CLIENTS. THESE POSITIONS ARE WORK FROM HOME IN ONE OF THE FOLLOWING STATES: AZ, AL, CO, FL, GA, MI, MN, MS, NC, SC, SD, TN, TX, VA, NC, KS, LA. (REMOTE)

LOOKING FOR EXTRA HOLIDAY CASH??  TRYING TO PAY OFF EXTRA BILLS BEFORE THE END OF 2021?? LOOK NO FURTHER.  ELEVATION CONNECT HAS A GREAT SEASONAL ROLE THAT CAN LEAD TO FUTURE PERMANENT POSITIONS WITHIN OUR COMPANY.  THE PROJECT CONCLUDES ON 12/1/2021, JUST BEFORE THE HOLIDAYS.  EXCELLENT REMOTE OPPORTUNITY FOR STUDENTS HOME ON BREAK! DUE TO THE SHORT TENURE OF THIS ASSIGNMENT, VACATION DAYS WILL NOT BE GRANTED FOR DURATION.

This campaign is for a premier academic partner that improves the lives of people around the world through world-class educational opportunities, groundbreaking research, top-rated health care and agricultural expertise. 

TRAINING CLASSES WILL START  11/1/2021 FOR ONE/TWO WEEKS OF PAID TRAINING.

HOUR OF OPERATIONS ARE 9A – 1A MST (WILL INCLUDE LIMITED WEEKEND HOURS AND THANKSGIVING DAY)

TRAINING HOURS WILL BE 8 – 4:30 MST MONDAY – FRIDAY

PAY RATE: $13/HR 

THIS IS A GREAT SEASONAL ROLE THAT CAN LEAD TO OTHER PERMANENT OPPORTUNITIES WITH UNBRIDLED CONNECT. THIS PROJECT IS SCHEDULED TO CONCLUDE ON 12/1/2020.  DUE TO THE SHORT TENURE OF THIS ASSIGNMENT, VACATION DAYS WILL NOT BE GRANTED FOR THE DURATION.

 AS A REMOTE APPLICATION HELP DESK SUPPORT REPRESENTATIVE, YOU WILL BE PROVIDING INVALUABLE SUPPORT FOR STUDENTS DURING THEIR APPLICATION PROCESS TO OUR PREMIER ACADEMIC PARTNER.  YOU WILL ASSIST POTENTIAL STUDENTS WHILE RESOLVING QUESTIONS REGARDING THE APPLICATION PROCESS AND ANY TECHNICAL ISSUES. BE THAT GUIDING LIGHT FOR THE STUDENTS WHO NEED HELP. 

The primary focus of the Application Help Desk Support Representative is to provide valuable support for students that are applying for admission to our premier academic partner. Application Help Desk Support Representatives help potential students resolve questions surrounding the application process and solve technical issues. Help us be that guiding light for students who need us.

As an Application Help Desk Support Representative, you will be responsible for:

• Gathering information, researching/resolving inquiries and logging applicant calls quickly and efficiently 
• Building an engaging rapport, quickly, with many students throughout the day
• Meeting daily, weekly & monthly student interaction goals as well as client expectations
• Quickly and concisely answering student questions about admission paperwork, transcripts, payment plans, acceptance, registration, etc.    
• Mastering our communication systems (phone, e-mail, Google Suite of Programs and other internet databases)
• Help Desk services to include phone calls, emails and chat 
• Helping potential students with their college application and related questions 
• Selling the dream of education to students 
• Answering student questions about admission requirements, the application, technical issues and more
• All other duties as assigned

POSITION REQUIREMENTS 

• Be at least 18 years of age.
• Must pass a criminal background check.
• Be available and flexible for a shift during the hours of operation.
• Strong organizational and time management skills
• Has developed a broad perspective to problems and can identify new, less obvious solutions.
• Adaptable to change in a fast-paced environment
• Completes work with a limited degree of supervision.
• Strong verbal and written communication skills
• Basic computer skills and knowledgeable in Google Apps (google sheets, Docs, Drive, Chat, & Gmail) Preferred
• Previous customer service/sales experience
• MUST PASS TYPING AND BASIC COMPUTER LITERACY ASSESSMENT

WORK AT HOME REQUIREMENTS:

• Stable high speed Internet connection at home, must be able to pass a speed test
• Must have a quiet home office with a door, zero background noise
• Must have own computer and USB headset

Technology Requirements:

• PC
• Dual Core CPU (1.5GHz or better)
• 4GB RAM
• 20GB Free Disk space o Windows 7, 8, 8.1, or 10
• Macs
• Intel Core i7, 2.3 Ghz  
• 4GB RAM
• Mavericks OS X, version 10.9, Yosemite OS X, version 10.10, El Capitan OS X, version 10.11, Sierra OS X, version 10.12
• Chromebooks and Linux systems are not supported.
• High speed internet
• Internet connection should support at least 144 kbps
• Latency from agent to data center should be under 150ms one-way.
• Wireless connections (wifi) are not supported. Agents should be directly connected to their ISP router thru an Ethernet cable.
• Wired USB Headset required