Job Description

COMPANY OVERVIEW

We're looking for a Remote Work From Home / Customer Service Representative, working in the BPO industry remotely anywhere in Arizona.

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

In today’s experience economy, people don’t buy products, they buy experiences. At Everise, we are the leader in transforming customers into fans and products into passions. Since C3 joined the Everise family in 2016, it has been our mission to create a people-first organization that celebrates diversity and incubates innovation. Everise is a catalyst for growth, for change and transformation, elevating experiences for both our customers and valued employees.

POSITION PURPOSE: In this work-at-home role, you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members or customers.

We offer medical, dental, vision, and 401K benefits as well as earned PTO. We also offer a referral bonus for all employees, equating to up to $400 in earnings potential. Salary is $14.50/hr in production and $1,500 sign-on bonus.

We're looking for a Customer Service Representative, working in the BPO industry remotely anywhere in Arizona.

JOB RESPONSIBILITIES

• Handles a high volume of incoming calls.
• Gathers customer information, assesses and fulfills customer needs.
• Educates customers regarding products and services.
• Utilizes and navigates multiple systems simultaneously.
• Resolves customer issues via one call resolution guidelines and/or escalated process.
• Meets or exceeds company and client performance metrics.
• Maintains a balance between company policy and client benefit in decision making.
• Evaluates and identifies opportunities to drive process improvements that positively impact our client and its customers.
• Dispositions calls, complies and generates report as required.
• Accepts and embraces changes within the current business environment.

QUALIFICATIONS

• 6 months of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experience
• Must be in the state of Arizona to qualify
• Stable work history
• Professional appearance
• Strong detail orientation and excellent communication/listening skills
• Ability to pass all skill assessments including demonstrated experience with Microsoft applications
• Bilingual (Spanish/English) skills a plus
• Demonstrated passion for excellence with respect to treating and caring for customers especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to meet all attendance and dependability requirements
• Ability to type a minimum of 30 WPM
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)

IF YOU’VE GOT THE SKILLS TO SUCCEED AND THE MOTIVATION TO MAKE IT HAPPEN, WE LOOK FORWARD TO HEARING FROM YOU. BECOME A FAN TODAY AND BE ON YOUR WAY TO A REWARDING CAREER!