Job Description
THE POSITION:
The Client Success Manager (CSM) is the primary business and relationship manager for EVERSANA's Channel Management & 3PL business. As an account manager (from 6 -10 pharmaceutical manufacturers “clients”), this role manages the relationship and aiding in the coordination of day-to-day communications related to service delivery to help ensure appropriate service levels to attain and maintain Client Delight. The Client Success Manager, in conjunction with the leaders of distribution operations, order to cash, supply chain solutions, IT, and Quality establish and maintain a highly effective business relationship with our pharmaceutical clients. This role works directly with senior EVERSANA and client leadership. This position is responsible to establish regular touch points and business reviews including formal presentations on a regular basis and generate account plans to ensure Client Delight is achieved. Additionally, the role will collaborate with members of the Commercial team to align on account penetration and increased share of wallet.
CRITICAL RESPONSIBILITIES:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Account Management:
Communication:
Travel:
The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Qualifications
MINIMUM QUALIFICATIONS:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
PREFERRED QUALIFICATIONS:
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and hold myself accountable.
Embrace Diversity I create an environment of awareness and respect.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful, and timely dialogue.
Always Innovate I am bold and creative in everything I do.
#INC
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.