Job Description

SUMMARY

As a Technical Support Representative, you will provide Point of Sale technical service and support to EVO’s internal and external merchant base and respective sales channels.

WHAT YOU’LL DO:

• Answer calls, emails, internal work orders and escalation requests in a call queue.
• Assist merchants with reconciling their processed transactions.
• Troubleshoot, configure and perform maintenance functions on Point of Sale terminals.
• Work with all sales channels to provide ongoing technical support for merchants as defined by the product classification.
• Log interactions, which include calls, emails and maintenance queue, using detailed, specific and professional remarks in internal systems.
• Assist fellow team members with answers to questions and/or problem resolution via verbal or written communications.      
• Identify and provide follow-up and timely resolution for all issues presented in the Technical Support work queue.

ABOUT YOU:

• High School diploma required.
• 2 years of experience in a technical support or customer service help desk role required.
• Proficient computer skills using Microsoft Office suite including Word, Excel, Access, Outlook and Windows based programs required.
• Ability to work some evenings, weekends, overnight and holidays as needed for support, training and/or conversions required.
• Work independently in a fast-paced environment and adhere to deadlines even when under pressure.
• Strong analytical, problem solving, decision-making skills required.
• Acceptable attendance and performance standards required.
• Credit card experience in the acquiring or issuing industries preferred.
• Experience with POS debit and credit terminal hardware and software preferred.
• All applicants must pass a drug test, background check, and credit evaluation.

WHY WORK AT EVO?

• Learn from and grow with a worldwide payments industry leader
• Benefit from global career opportunities and advancement
• Thrive in a collaborative culture that supports innovation
• Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more

Disclaimer EVO is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law).

Company Description

EVO Payments, Inc. is a global payments service provider and merchant acquirer headquartered in Atlanta, Ga., with 20 offices strategically located in 11 countries in North America and Europe. EVO is scaling new heights in integrated technology innovation and supportive merchant services. We’re an industry trailblazer, leading the ongoing transformation in payments with EMV, mobile wallets, NFC, and secure payment solutions for businesses of all types and sizes. Our strategic industry partnerships, global processing solutions, and exceptional employee know-how are founded on nearly 30 years of payments expertise. Established in 1989, EVO has grown into a global industry leader with innovative hardware and powerful software products that power secure in-store, eCommerce, and mobile credit/debit card transactions anywhere on any device. EVO Worldwide Snapshot • 2,500 employees • 550,000 merchant customers • $100 billion+ annual processing volume • 50 global markets served in more than 130 currencies • 20 offices in 11 countries in North America and Europe • Principal Member of Visa, MasterCard, American Express, Discover, and Union Pay Why Work at EVO Make your mark in the world of payments at EVO. We’re looking for the best and brightest to join us as we continue to shape the future of electronic payments and create the products and technology to support it. Build a successful career in a collaborative environment that motivates you, maximizes your potential, and rewards you in a performance-oriented culture: • Learn from and grow with a worldwide payments industry leader • Benefit from global career opportunities and advancement • Thrive in a collaborative culture that supports innovation • Take advantage of a supportive work-life balance • Enjoy a competitive salary and a comprehensive benefits package: 401k vesting, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more Apply now to start your EVOlution!