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MAKE THE SWITCH TO A WINNING TEAM TODAY!

Do you have a passion for providing outstanding customer service? If so, apply to be our next Front End Manager at (((enter location)))!

MEET OUR FRONT END MANAGERS:

Front End Managers manage the daily operations of all front end operations. They also serve as role models, promoting a positive attitude and motivating Team Members. Front End Managers are also responsible for ensuring a customer-centric, clean, organized, and safe work environment.

DO YOU HAVE WHAT IT TAKES?

Top candidates bring 2+ years of experience as a customer service professional, as well as 3+ years in a retail environment. Since we are a natural/organic grocery store we do prefer experience in that industry. However, regardless of your industry, proven success managing shrink, sales, gross profit, and total overhead are a must. Above all else, you need the drive to successfully lead a team while exemplifying world class customer service.

WHAT MAKES OUR FRONT END MANAGERS STAND OUT?

Quality Standards are not only found in our food, but in our customer service as well. Front End Managers make it easy for our customers to finalize their shopping trip by ensuring smooth transactions at checkout, while exuding a friendly, positive attitude. Vital to business operations, they are responsible for training Team Members to leave a lasting impression, one that keeps our customers coming back. 

Help others live longer in a career that matters!

Please note this is an abbreviated version of this job description.

Required Skills

1. Upholds, communicates and supports the Earth Fare vision, standard operating procedures and customer service creed while maintaining a clean, organized, safe and secure work environment.

2. Operational Tasks: This role assists with the reconciliation and recording of cash register drawers and daily balancing of the Cash Office. The Customer service lead communicates any cash or paperwork discrepancies, security issues, or customer service opportunities to the Front End Manager in a timely manner. This role prepares the daily bank deposits and change orders and prepares all Cash Office paperwork, including preparing and disseminating store reports to the Home Office on a daily basis. The Customer Service Lead is instrumental in communicating policies and procedures to cashiers keeping them up to date on any changes as well as coaching and training cashiers on the standard operating procedures for the department. This person works with the Front End Manager to promote loss prevention and security awareness, as well as ensures the void and refund policies are being followed accurately. The Customer Service Lead will delegate tasks to the Cashiers during slower periods of time and perform other duties as directed by the Front End Manager. This position also performs open and closing duties, runs a cash register, works the customer service desk and assists the Front End Manager with audits. The Customer Service Lead helps maintain a clean and sanitary restroom in the store. They also attend required department and store meetings.

3. Merchandising: Maintains an attractive Front End Department by implementing Earth Fare merchandising/marketing guidelines as outlined by the Front End Manager.

4. Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations/cash registers and Cash Office

Required Experience

1. Previous cash handling and customer service experience required.

2. Previous book keeping experience preferred.

3. Earth Fare experience preferred.

The knowledge, skills and abilities listed above _may _be acquired through levels of education and experience, however, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable.

Environmental Conditions

1. Works in a fast-paced environment with a focus on customer service.

2. Will stand, walk and be on ones feet a majority of scheduled work shift.

Physical Demands

1. Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item).

2. Must be able to bend, reach, stoop, kneel and squat.

3. Must be able to push, pull, and maneuver heavy loads.

4. Must be able to stand and be on one’s feet the majority of the work day.