LICENSE: LPN

ENT TRIAGE NURSE

The ENT Triage Nurse will be responsible for assisting the ENT Triage Department with FMLA paperwork, medication prior authorizations, and managing patient concerns over the phone. In addition there are two other part-time job opportunities within this position that include assisting a physician when the nursing staff is out sick or on vacation and working as a clinical records coordinator gathering imaging studies, labs, consult notes, etc.

The triage position on any given day will always have a “head triage person” in place and sometimes an “ancillary/assistant triage position” as well. The person in the head triage position is ultimately responsible for the triage tasks received during the time frame they are the head triage person. If the head triage position transitions from one person to another in mid-day, a “shift change” will occur and the head triage person will be responsible for verbally passing down outstanding messages and/or job responsibilities to the next head triage person on the schedule. Any concerns from either party should be resolved before the change of shift occurs. The head triage position at the end of each workday is responsible for completing tasks that are required to be done on the same work day (see details below).

*Experience working in the Triage capacity preferred.

*The triage nurse will work primarily out of the Chesapeake and/or Virginia Beach office location.

*Working hours are Monday - Friday 8-5pm.

*The triage nurse will complete all prescription refill requests on the same day the request is received.

*The triage nurse will complete all Prior Authorization requests for medications not covered by insurances within 24 hrs.

*The triage nurse will complete disability and family medical leave act (FMLA) paperwork and have it signed by the MD within 3 days of the paperwork being received.

*The triage nurse will respond to all patient messages by the end of the day in order of urgency. Documentation of communication with the patient will be noted in the patient’s chart.

*The triage nurse will complete letters for return to work and/or school and have them signed by the MD (if needed) within 24 hours.

*The triage nurse will complete other letters of request (i.e. military) and have them signed by the MD (if needed) within 3-5 days of the paperwork being received.

*The triage nurse will print/reprint orders for imaging/labs, etc with the appropriate diagnosis and CPT code as requested by the outside facility and give the new order to the front desk to fax. Documentation regarding resolution of this task in the patient’s chart should be completed by the triage nurse. This task will be done on the same day it’s requested.

*The triage nurse will print/reprint referrals to specialists as requested by the MD and document resolution of this task in the patient’s chart. This task will be done on the same day it’s requested.

*The triage nurse will review all correspondence from Physical Therapy / Vestibular Rehab / Speech Therapy and have the form signed by the provider. This task should be done within 24 hours of the paperwork being received.

*The triage nurse will monitor, re-order and re-stock patient educational information pamphlets in the Chesapeake office. The triage nurse is responsible for re-ordering patient educational information pamphlets for the VaB and WB offices, as needed.

*The triage nurse will communicate with the pharmaceutical representatives regarding ENT medications, including Neilmed, Ponaris, etc & discuss insurance coverage and request samples as needed.

*The triage nurse will provide coverage for ENT nursing staff when needed.

*The triage nurse will provide coverage for the surgery scheduler when needed.