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Customer Service Representative (CSR)

Rogers Behavioral Health

Customer Service Representative (CSR)

Oconomowoc, WI
Part Time
Paid
  • Responsibilities

    RESIDENTIAL CARE SPECIALIST (RCS) PART-TIME/POOL

     

    Oconomowoc, WI

     

    We have Part-Time and Pool opportunities during the times listed below:

     

    Monday through Sunday from:

    • 7:00am-3:30pm Weekends, Holiday rotation required.
    • 3:00pm-11:30pm Weekends, Holiday rotation required.
    • 11:00pm-7:30am Weekends, Holiday rotation and overnights are required.

     

     

    JOB SUMMARY:

     

    Residential Care Specialists play a life-changing role in the treatment of our patients. You are one of the key individuals working day-to-day, in collaboration with a interdisciplinary treatment team, to support patients in achieving their goals. In this role, you will:

     

    • Gain career experience to develop and progress with a nationally recognized leader in behavioral health.
    • Accompany residents to various activities such as meals, outings and group sessions.
    • Help deliver evidence-based interventions including cognitive behavioral therapy.
    • Assist in crisis intervention.
    • Participate in medication administration and documentation.
    • Safely Drive residents in corporate service vehicles to appointments and off ground activities while being responsible for the transportation needs of patients.
    • Follow all policies and procedures regarding vehicle use.

     

    Requirements for this position include:

    • Bachelor’s degree in psychology, social work or a related field required for staff working with child/adolescent population.  
    • Degree preferred for staff working with adult population.
    • Experience working in behavioral health is preferred.
    • Hold a valid driver’s license without restrictions and a safe driving record.

     

    This is a great opportunity for recent college graduates interested in a career path in behavioral health.

     

    UNITS ARE STAFFED 24 HOURS / 7 DAYS A WEEK

    Shift: (days/pm hours etc.)

    Weekend rotation is required

    Holiday rotation is required 3 times a year

    Shift differential premium for nights, overnights, weekends and holidays

     

     

    ABOUT ROGERS BEHAVIORAL HEALTH 

      

    Based in Wisconsin since 1907, Rogers Behavioral Health is a private, not-for-profit provider of behavioral health services and is nationally recognized for its specialized psychiatry and addiction services. Anchored by the main campus in Oconomowoc, WI, Rogers offers evidence-based treatment for adults, children, and adolescents with depression and other mood disorders, eating disorders, addiction, obsessive-compulsive and anxiety disorders, and Trauma (PTSD). 

      

    Rogers provides residential care and has three inpatient facilities that serve southeastern Wisconsin. Rogers also offers outpatient services throughout the state of Wisconsin as well as in California, Florida, Georgia, Illinois, Minnesota, Pennsylvania, Tennessee and soon Washington. 

      

    The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers In Health, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org. 

       

      

    To apply, please visit rogersbh.org/careers and complete an online application. 

    EOE/MFDV 

    Required Skills Required Experience

  • Qualifications

     

    • Knowledge of merchandise, cash register operations, and change making.
    • Ability to work with people having different abilities. 
    • Able to perform repetitive tasks independently.
    • Knowledge of current trends helpful.
    • Must be able to work flexible hours, days, evenings, and weekends. Available to work all shifts (weekends and nights a must). 
    • Applicant must pass a background check.

     

     

    PHYSICAL REQUIREMENTS: 

     

    • Requires standing, stooping, bending, and carrying for entire shift (excluding break times). Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
    • Requires standing, stooping, bending, or carrying for extended periods. Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance. Requires tolerance of extreme changes in temperature and humidity.
    • Ability to move independently or with reasonable accommodation within the facility and community.
    • Applicant must be physically and mentally able to perform all requirements of the job.
    • Able to stand, stoop, bend, or carry for extended periods.
    • Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
    • Able to go up and down steps.
    • Tolerance of extreme changes in temperature and humidity.