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Customer Service Representative (CSR)

Sonepar USA

Customer Service Representative (CSR)

Seattle, WA
Full Time
Paid
  • Responsibilities

    At Sonepar successful leaders drive and promote our leadership mindset of ADAPT, DARE AND LEARN. 

     

    Our Leaders are focused on building customer centric strategies, inspiring, empowering and developing associates, adapting to change, and driving organizational efficiencies to deliver results.

    • Adapts easily to new situations, people, culture, and technology by choosing the right skill set at the right moment and place
    • Can appropriately challenge the status quo; never satisfied and always looking to improve
    • Is curious, willing to learn and explore new topics and to apply new learnings that align with current business objectives

     

    The primary role for Application Security Admin is to be the front line of support for the Sonepar Eclipse Helpdesk pertaining to new/terminated user requests, Eclipse security changes and audit controls.   

     

    DUTIES

    • Create new users in Eclipse and Unix
    • Create, modify, terminate AD user accounts
    • Terminate Users in Eclipse (removing custom menus, reports and Unix)
    • Maintaining all menus/templates
    • Responsible for monthly and quarterly internal audit reports
    • Responsible for all support requests pertaining to temporary access and employee changes.
    • Update authorization spreadsheets on a yearly basis for each OpCo.
    • Responsible for data warehouse access service requests.
    • Remove all templates not being used
    • Review all custom menus and make recommendations on how to manage in a more efficient way.
    • Create logins for njdev01 accounts as requested.
    • Update training logins as requested on njtrain02 box
    • Answer phone calls or emails from Sonepar and internal customers pertaining to user profiles. 
    • Escalates the incident or SR to the correct subject matter expert, supervisor or manager when necessary.
    • Retains ownership of incidents and SR that have been escalated to another level.
    • Closes the SR ticket.
    • Confer with Team Supervisor or other senior associates as needed to develop new approaches to ensure a high quality of customer service for our user
    • Answer phone calls or emails from Sonepar and internal customers contacting the Help Desk

     

    THIS POSITION IS CONSIDERED A REMOTE POSITION.  HOWEVER, WE WOULD LIKE FOR THE PERSON TO BE BASED IN THE GREATER SEATTLE AREA.

     

    QUALIFICATIONS

    • Ability to communicate with internal team and end users.
    • Ability to work alone and with a team.
    • Works well in a fast paced environment.
    • Some Eclipse experience preferred but not required
    • Some O365 exchange and Active Directly experience required.
    • ALL OFFERS ARE CONTINGENT UPON A SUCCESSFUL BACKGROUND CHECK AND DRUG TEST.

     

    ABOUT SONEPAR USA

    Sonepar USA is an independent, family-owned company with global market leadership in the B-to-B distribution of electrical, industrial and safety products, services and solutions. We are a proud member of the Sonepar Group, the world’s largest privately held electrical distributor. Sonepar entered the US in 1998 and has continued to grow due to strategic acquisitions and organic growth. Today, Sonepar USA is represented by 13 locally managed operating companies with over 700 locations nationwide. For more information, visit soneparusa.com.

     

    Stay up to date with Sonepar USA, follow us on LinkedIn, Instagram, Twitter and Facebook,

     

    WHAT ARE THE BENEFITS?

    401K Plan, Health Insurance (medical, dental, and vision), Paid Vacation, Paid Sick, Paid Personal, Paid Holidays, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a definitive career path.

     

    EOE M/F/DISABILITY/VETERAN

    #LI-JW1

    Required Skills Required Experience

  • Qualifications

    Complete knowledge of all facets of insurance billing including computer data entry skills, electronic claims and remittance, previous leadership experience with significant emphasis on Fee For Service accounts receivable management and managed care reimbursement. Thorough knowledge of medical billing/collection practices including CPT, ICD-9, medical terminology, strong interpersonal skills, ability to work within deadlines. Demonstrates excellent problem-solving and decision-making skills.