Job Description

CUSTOMER SERVICE REPRESENTATIVE

FULL-TIME POSITION

JOB SUMMARY

• Assists with live chat, complaints, orders, errors, account questions, billing, cancelations, and other queries
• Resolve customer complaints via phone, email, mail, or live chat
• Use telephones/Cellular devices to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Place, cancel or edit customer orders
• Assist with placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers for orders
• Answer questions about how our services work, requirements for deliveries, etc.
• Suggest solutions when a problem arises
• Inform customer of deals and promotions
• Sell products and services
• Utilize computer technology to handle high call volumes
• Work with the customer service manager to ensure proper customer service is being delivered
• Go the extra mile to engage customers

REQUIREMENTS:

• Proven customer support experience
• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Experience in a fast-paced culinary environment
• Experience in a high-volume production facility is a plus
• Reliable transportation

WE OFFER OUR FULL-TIME EMPLOYEES:

• Competitive salary
• Health benefits after 90 days
• 401k with employer contribution
• Paid time off
• 50% off all meal orders
• Shift meal provided

Company Description

Excellence starts from the inside out. Eat Clean Bro is a convenient service that is designed to bring chef-prepared meals right to your front door. We address the concerns of potential long-term health problems by removing processed food, chemicals, and preservatives from your diet and preparing your meals FRESH with all-natural ingredients. Our singular, driving purpose is to inspire change. Eat Clean Bro's mission has always been, and will continue to be, a concerted effort to make the world healthier and happier as a whole, and it starts with YOU! Come join the team and inspire change with us!