Education Advocate for Call Center UTAH RESIDENTS ONLY

MVA Solutions LLC

Education Advocate for Call Center UTAH RESIDENTS ONLY

Hyde Park, UT
Full Time
Paid
  • Responsibilities

    Benefits/Perks

    Competitive compensation

    Fully paid bachelor’s and master’s degrees programs

    Paid Time Off

    Career growth opportunities

    Part-time and full-time positions are available

    Job Summary

    We are seeking a friendly and professional Education Advocate to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

    We also offer 100% paid college courses towards your bachelor’s and master’s degrees through our three online universities. This is your opportunity to get your degree while you work at home. For immediate consideration, please send an email to Michele Kaufman at mkaufman@mva-solutions.com.

    Part-time and full time positions are available. For immediate consideration, please contact us today to schedule your brief phone interview.

    Responsibilities

    Receive inbound calls and place outbound calls

    Identify the nature of the call, collect relevant information, and provide solutions

    Refer to premade scripts for a variety of customer service topics

    Use best practices in customer service techniques to develop rapport and build relationships with customers

    Document all customer interactions

    Attend trainings to maintain up-to-date skills and knowledge

    Qualifications

    YOU MUST BE A RESIDENT OF UTAH. We cannot consider anyone outside of Utah.

    High school diploma or GED preferred. We have protocols for those aged 14 to 17.

    Previous experience as a Call Center Representative or in a similar role is preferred

    Excellent phone and verbal communication skills and understanding of active listening techniques mandatory

    Ability to work well under pressure in a fast-paced environment

    Highly organized with the ability to prioritize projects and manage time effectively

    This is a remote position.