COMPANY PROFILE:

Knoll, Inc. is a constellation of design-driven brands and people, working together with our clients in person and digitally to create inspired modern interiors. We are part of MillerKnoll, the engine powering the world’s most dynamic design brands. Our internationally recognized portfolio includes furniture, textiles, leathers, lighting, accessories, and architectural and acoustical elements. Our brands — Knoll Office, KnollStudio, KnollTextiles, KnollExtra, Spinneybeck | FilzFelt, Edelman Leather, HOLLY HUNT, DatesWeiser, Muuto, and Fully — reflect our commitment to modern design that meets the diverse requirements of high-performance workplaces, work from home settings and luxury residential interiors. A recipient of the National Design Award for Corporate and Institutional Achievement from the Smithsonian's Cooper-Hewitt, National Design Museum, we can help organizations achieve Leadership in Energy and Environmental Design (LEED), Living Building Challenge and WELL Building workplace certifications. To learn more about our initiatives to support more inclusive and diverse communities, visit Knoll.com/Community.

Conrad is a rapidly growing employer with a dynamic and diversified work culture.  We offer the opportunity to excel in the interior design and sales fields, working with a very high quality, unique and specialized product.  We offer an excellent compensation and benefits package and promote ongoing career and personal development.  We maintain an appropriately casual atmosphere.  We are easy to locate in the sunny Bayview district.

SUMMARY:

This is a full-time position that works directly with customers and representatives on sales quotations, status calls, delivering and service and assists on various sales/customer service projects as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  Other duties may be assigned.

• Answer calls and assist customers, representative showroom salespeople and outside salespeople (currently 18 showrooms, 120 salespeople) on CONRAD products.
• Build customer and representative relations. Build sustainable relationships and trust with customers and representatives through open and interactive communication.
• Provide price quotations (verbal, written or typewritten) for retrofits and replacement orders. Follow up is essential.
• Provide customer support on motorized projects (this may include working with the installer or electrician as well as the designer/architect).
• Gather the necessary information concerning customer/representative needs by phone or in person, examine records such as orders, quality control sheets, invoices, computer printouts, bills of lading, and related documents and correspondence.
• Converse or correspond with customers/representatives and other company personnel such as billing, credit, sales, service, or shipping staff to obtain facts regarding customer inquiries and service needs.
• Examine pertinent documentation to determine accuracy of customer complaint and identify an appropriate course of action.
• Responsible for taking a proactive approach to servicing customers.
• Ensure excellent customer service is provided. Ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
• Documentation is essential.

Required Skills

• Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience.

Required Experience

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of one-year experience (preferably in the wholesale home furnishings industry).
• Excellent verbal and written skills.
• Must be organized, self-motivated, and detail-oriented, with good sales and customer service skills.
• Transferable customer service and sales skills, interior Design, design, creative arts, or home furnishings industry experience/knowledge.
• Proficient in Word and Excel
• 55 wpm typing speed (flexible)
• Ability to multi-task, prioritize and manage time effectively.

Knoll is an Equal Employment opportunity employer. Employment selection and related decisions are made without regard to race, color, sex, religion, age, national origin, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status or any other characteristic protected under federal, state or local law.  Applicants with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or other applicable laws. If you require accommodation due to a disability at any time during the application or interview process, please contact Talent Acquisition at recruiting@knoll.com.

MILLERKNOLL/CONRAD IS A FEDERAL CONTRACTOR AND IS SUBJECT TO THE REQUIREMENTS OF EXECUTIVE ORDER 14042. AS SUCH, WE ARE REQUIRING ALL OF OUR U.S.-BASED EMPLOYEES TO BE FULLY VACCINATED AGAINST COVID-19 BY DECEMBER 8, 2021.

• Associate's degree (AA) or equivalent from two-year college or technical school; one year related experience.