Company Overview:
Printelect is a dynamic and well-established regional election equipment sales & service company with a proven track record in ballot printing, mail services, and a diverse portfolio of election products. With over sixty employees and one hundred years of experience in the elections industry, we take pride in our commitment to excellence and customer satisfaction.
We are looking for both entry-level and senior-level technicians to assist with the operation and maintenance of elections ballot processing equipment utilized by our customers.
Job Duties and Responsibilities:
· Provide our municipal and state government customers with technical hardware and software support services required to operate and maintain elections voting equipment.
· Travel to our customers and provide on-demand and preventive maintenance services for elections voting equipment.
· Develop an understanding of all hardware and software systems utilized by our elections equipment manufacturer.
· Communicate and cross-train with internal teams to facilitate accurate election preparation and good customer service.
· Participate in on-site customer training for elections equipment.
Compensation and Location:
· Compensation for this position is set at a range of $35,000.00 to $45,000.00 per year. This is a salaried, exempt position. This position’s salary will be commensurate with levels of demonstrated experience.
· Applicants for this position must be located within 30 miles of either our New Bern, North Carolina or Garner, North Carolina facilities.
Travel:
· The position requires travel to customers within our territory (North Carolina, South Carolina, Viriginia, and Georgia) approximately eighty percent (80%) of the year. The position will report to our New Bern, North Carolina facility when not traveling.
Benefits:
· Health insurance, dental insurance, short-term disability benefits, life insurance, 401k retirement benefits, and paid time off (“PTO”) benefits are offered to all employees after the applicable probationary period.
· All business-related expenses (travel, lodgings, etc.) will be covered by Printelect.
Required Qualifications:
· Level One (entry-level) position: Minimum high-school diploma or equivalent vocational experience in a technology-based support field.
· Level Two (senior-level) position: Minimum 4-year degree or equivalent vocational experience in a technology-based support field.
· Basic (entry-level) or advanced (senior-level) aptitude with electrical and mechanical technology maintenance and support services.
· Experience working in collaborative team-based environments.
· Experience with recording, documenting, and reporting in ticket-based or order-based software systems.
· Ability to work discreetly and adhere to strict security and confidentiality requirements.
Ideal Skillset:
· Excellent interpersonal skills with end-users, customers, and co-workers.
· Focused work ethic with precise attention to accuracy and detail.
· Ability to master and convey the mechanics of how our customer’s voting elections equipment functions from a hardware and software standpoint.
· Ability to multitask and prioritize this position’s various initiatives and responsibilities during high-volume workloads.
· Any prior IT work experience with computer hardware troubleshooting, workstation software troubleshooting, and file server maintenance is highly desired.
· Any prior experience with converting internal documentation processes and procedures into actionable training materials and in-person trainings is highly desired.
· Any prior experience in the elections industry is a plus.
Physical Demands:
· Must be able to stand, sit, or bend for extended periods of time throughout the workday.
· Must be able to lift and/or move up to eighty (80) pounds regularly throughout the workday.
· Must be able to operate a non-commercial (“standard”) motor vehicle for this position’s travel responsibilities.
· Must be able to occasionally handle a commercial vehicle (i.e. panel truck) as special projects demand.