Electrical Service Technician

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Goods Electric Heating & Air

Electrical Service Technician

Youngstown, OH
Full Time
Paid
  • Responsibilities

    Goods Electric Heating & Air is in search of Electrical Service Technician to join our team!

    Electrical Service Technician

    Full-time: Monday – Friday; Saturday On-Call Rotation

    Salary: $35,000 - $70,000+/yr

    Benefits include:

    • Accrued Paid Time Off
    • Retirement Plan with Match
    • Paid Holidays
    • Flexible Health Plan

    Goods Electric Heating & Air is adding a dedicated team member to the team that is a customer-oriented person that will uphold our core values and help us fulfill our core focus. We are seeking a candidate that has excellent customer service skills and the ability to help our customers with their needs!

    ** These are the Electrical Service Technician's expected, but not restricted to, daily responsibilities.**

    Responsibilities
    • Complete all general electrical in-home service calls.
    • Establish customer rapport to sell the right products and services.
    • Educate and assist customers in choosing the best finance options and maintenance plans.
    • Understand your service criteria and hold yourself accountable for exceeding revenue goals.
    • Show yourself as professional and knowledgeable to win new referrals and repeat business.
    • Work alongside customer service, dispatch, and the warehouse to ensure overall success of the business.
    • Maintain a clean, organized job site and well inventoried truck.
    • Participate actively in all training exercises, morning meetings and one on one meetings
    • Train and mentor apprentices to ensure ongoing company growth
    • Be accurate and timely with invoices, timecards, curbside feedback and option sheets
    Competencies for Success
    • Listens with the intent to understand
    • Effectively articulates a position verbally and in writing
    • Open to feedback and demonstrate self-improvement
    • Self-awareness of how actions affect others
    • Understands that al conflict is not bad and is willing and able to handle customer objections as they come up
    • Open to ways of thinking outside of their own
    • Approachable and shows genuine interest in learning about others
    • Establishes personal connections with others
    • Sets personal goals
    • Proactively works with their Manager/Leader to achieve goals and objectives

    Key Roles

    You have several overarching responsibilities. They need to be prioritized to make sure that the most important responsibilities take precedence.

    1. Customer Experience Consultant

    • Achieve customer centered solutions through insightful questioning and active customer engagement

    2. Home Safety Expert

    • Conduct thorough evaluations and ensure customers receive every solution necessary to enhance their home's brightness, safety, and comfortability

    3. Skilled Technician

    • Excel in technical proficiency for repairing and maintaining customer's Electrical systems

    4. Profitable Revenue Producer

    • Drive profitable growth by converting calls ran into loyal customers and Good Club Members

    5. Five Star Look Representative

    • Represent the company brand by adhering to a professional appearance through good personal hygiene, clean uniform and vehicle

    Core Values

    • Unyielding Integrity
    • Extreme Ownership
    • Intentional Living
    • Enthusiastic Contribution
    • Prizing Dreams
    • Simple Solutions
    • Unparalleled Service
    • Profitable Sustainability

    Core Focus

    We support homeowners by providing customer centered solutions for repairing, replacing and maintaining their electrical, heating and cooling systems so they can experience a bright, safe and comfortable home.

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    ** Equal Opportunity Employer**