Customer Service Associate

Elite Media Communications

Customer Service Associate

Milwaukee, WI
Full Time
Paid
  • Responsibilities

    Customer Service Associate

    Our promotional marketing company is looking for a Customer Service Associate who can assist clients with product issues and help to maintain a high customer retention level. The Customer Service Associate will be responsible for addressing customer product issues and concerns with the company. The successful candidate will be required to develop a comprehensive understanding of our customer service policies and know when issues need to be escalated to the management staff for resolution.

    Responsibilities:

    • Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
    • Work on special short-term projects to offer customized support for new products or products at end-of-life
    • Monitor the customer satisfaction levels and develop methods for increasing them
    • Assist in creating ways for delivering excellent customer service to irate or problematic customers

    Qualifications:

    • High school diploma/GED required (College degree preferred)
    • 2+ years experience in a customer service role
    • Proficiency with MS Office
    • Ability to work well in a team environment
    • Strong sense of professionalism and discretion required

    Benefits: The management team offers an environment where our associates ideas are not only heard but implemented. As a company, we offer advancements base solely on individual performance.

    • Full paid one one training
    • Full time / Part Time
    • $10-$15 hourly plus weekly bonuses
    • Management trainee positions opening
    • Travel opportunities