Job Description

TITLE: Customer Care Representative

LOCATION: REMOTE OPPORTUNITY

If you have a strong CUSTOMER SERVICE background with a minimum of 2 years’ experience working in the Healthcare industry, THIS MIGHT BE THE ROLE FOR YOU!! Are you someone who enjoys communicating by phone and has a team oriented attitude? If you are up for the challenge then this may be the role for you!

******* ALL SHIFTS ARE PACIFIC STANDARD TIME AND START @ 7AM, 7:30AM AND 9AM MUST WORK WEEKENDS*****

*WE ARE LOOKING FOR AN ALL STAR LOOKING FOR THEIR NEXT OPPORTUNITY

HERE IS WHAT YOU WILL BE DOING:

• Answer and respond to calls and emails
• Resolve pharmacy issues from members, providers and pharmacies
• Respond to routine inquiries on multiple products
• Research required information using available resources
• Place outgoing phone calls when business ventures warrant
• Document all call information and enter data accurately and timely
• Utilize multiple company database programs for accessing member information
• Achieve individual performance goals for productivity and quality
• Maintain confidentiality of patient and proprietary information

HERE IS HOW YOU QUALIFY:

• Must have high school diploma or GED
• Experience with PBM or Health insurance preferred
• Customer service or inbound call center experience
• Proficient in Microsoft Office and industry related software programs
• Effective verbal and written communication skills
• Ability to independently identify, research and resolve issues
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
• Demonstrated ability to manage multiple priorities and deadlines
• A well-organized and self-directed individual who is able to work with minimal amount of supervision
• Ability to work extended hours, weekends and holidays pursuant with industry demands

WHAT’S IN IT FOR YOU??

· PERM ROLE WITH THE OPPORTUNITY FOR ADVANCEMENT

· REMOTE WORK OPPORTUNITY

· ALL COMPUTER EQUIPMENT PROVIDED

· PAID TRAINING (7 WEEKS)

· BENEFITS ELIGIBILITY SHORTLY AFTER HIRE