Job Description

We are looking for an eager person that wants to learn how we manage client relations and their success, little to no Digital Marketing experience is required. The most important traits we are looking for is restless eagerness to learn, an entrepreneurial spirit, and a super work ethic. 

The Digital Marketing Account Manager is responsible for providing overall day-to-day customer service and support to ensure that client goals and objectives are met. This individual will play a critical role in supporting the account management team with new or existing accounts and provide client satisfaction by optimizing revenue and encouraging account growth. Responsibilities: • Resolve a high volume of queue-based tasks with a primary emphasis on productivity and accuracy against strict deadlines and SLA's • Understand client goals and strategize action plans to best fulfill client needs • Provide excellent and timely responses to customer requests to ensure customer satisfaction. • Manage to report for priority accounts and deliver post-campaign analytics • Generate delivery reports for campaigns • Must be able to handle multiple projects and clients simultaneously • Must be able to work under tight deadlines and have strong attention to details • Required to learn new technologies and systems as the need arises • Directly handle client needs/requests • Prepare weekly team meeting decks Who are we looking for? • Experienced: 1+ years in support, client service roles at a digital marketing agency • Knowledgeable: 1+ years in a digital marketing agency or a general understanding of digital marketing fundamentals • Driven: Results matter and you get stuff done, you execute like an owner of the business • Intuitive: You know your audience and are a highly skilled written and oral communicator with the ability to formulate structured communications in a complex environment • Tech: Have a firm understanding of ASANA, Google, • Meticulous: You have a keen eye for detail, you know that details matter • Team Player: Strong focus on collaboration and relationship management across multiple departments • Local: Company is based in LA, but we are open to a driven individual that is comfortable working from home.

Company Description

ELK supports your business growth with fully managed digital services. Marketing takes a team. That’s why our team comes together alongside your team to determine the best strategies and tactics, and then we take those and run with them. When you work with ELK, you work directly with the experts. There’s no middle person. Get your answers and get results. You’ll get web developers, content writers, analytics experts, and more: we want the right people on your team, and we’ll work with you to ensure your projects are in good hands.