Email + SMS Strategist (Account Manager, Lifecycle, Retention, CRM)

Homestead Studio

Email + SMS Strategist (Account Manager, Lifecycle, Retention, CRM)

Greenville, WI
Full Time
Paid
  • Responsibilities

    Homestead Studio

    We are an email marketing agency specializing in growing eCommerce brands by creating exciting, engaging, and personalized messaging across email and SMS channels. Our expertise in email and SMS marketing allows our clients to cultivate relationships with potential customers and build lasting relationships with current customers to create lifetime value.

    The Email + SMS Strategist will be an important member of the Email + SMS team and will report to the Head of Strategy. This is a Mid-Level position that will manage client relationships and outline/implement the strategy, oversee reporting, and builds across client email and SMS channels.

    This is an exciting opportunity for candidates who want to grow a stronger understanding of a brand’s marketing mix and manage a team. Working side by side with the design team and copy team, the main objective of this role is to help improve and optimize customer life cycles and help our clients grow profitably.

    Responsibilities

    Serve as the primary point of contact and relationship manager for assigned client accounts

    Manage email production process end-to-end through ideation handoff to design, email build and scheduling, segmentation, and deployment

    Ability to assist with logic for email + SMS campaigns and automation

    Manage and oversee Email + SMS account strategy, which includes segmentation, list growth, A/B tests, etc.

    Execute and evaluate weekly, monthly, quarterly, and yearly email reporting, with thoughtful analysis and recommendations

    Work closely with the creative team to identify trends, share learnings, and recommend new strategies

    Project coordination for new email triggers, transactional emails, and special projects

    Stay current on email and SMS best practices and industry standards; continuously recommend new approaches, innovative ideas, and/or technologies to deliver on KPIs

    Qualifications

    Preference for bachelor’s degree

    At least two years of experience in email marketing

    At least one year of experience managing Email + SMS accounts and providing strategy

    Hands-on experience with Klaviyo / Postscript / Attentive

    Experience segmenting email and SMS lists

    Client relationship management experience

    Experience in the development of marketing assets and collaborating with members from creative and e-commerce teams

    Excellent communication and analytical skills

    Proactive problem-solver mindset, heavy attention to detail, and flawless execution of all assigned tasks

    Ability to think strategically, work independently and thrive in a fast-paced, collaborative environment

    Excellent interpersonal skills; team player with the ability to communicate well among cross-functional teams

    Benefits

    Health, Dental & Vision (fully covered by Homestead) + 401K matching available

    15 Days PTO (prorated based on start date), plus 11+ paid holidays

    Wellness credit benefits

    Diverse and forward-thinking environment

    Exciting career growth opportunities

    A company culture that values freedom, responsibility, and impact-driven work

    Additional Information This is a fully remote role.

    Homestead Studio is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homestead is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Human Resources at hr@homesteadstudio.co.

    This is a remote position.