Benefits:
Employee discounts
Summary of Position:
Provide friendly, responsive service to create an exceptional experience for all our guests. Each bartender's primary objective is to prepare alcoholic or non-alcoholic beverages for patrons and serve them at the bar or through the wait staff. Bartenders must assess bar customers' needs and preferences and make recommendations. Maintain a clean and organized work environment while showing our guests such a marvelous time, they will want to return again and again.
Work Environment: Embers is an upscale restaurant, looking to give our guests a fine dining experience in a stylish atmosphere on the third-floor of our venue. The space offers exquisite views, an open concept kitchen with two giant brick ovens, and provides a nod to our lounge-style origins. The restaurant offers a diverse chophouse selection, fresh seafood options, and nightly specials along with a dynamic wine and cocktail selection.
The Taustin family has been operating businesses in Ocean City for over 80 years giving its customers and employees a family-oriented atmosphere. Due to the majority of the Embers being an outdoor venue, bartenders are expected to work in summer beach temperatures and are exposed to all the elements mother nature has to offer. You will be expected to regularly navigate the stairs when completing tasks relevant to your position including taking patrons to their tables on all levels of the restaurant. You will likely need to enter the kitchen, which is fast paced, noisy, and hot at times.
Duties & Responsibilities:
Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
Inform guests of specialty drinks, specials, and any menu changes
Make recommendations you genuinely feel your guests will enjoy.
Answer questions about our food, beverages, and other restaurant functions and services
Check identification to verify legal age requirements for all customers.
Mix beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits.
Take food and beverage orders from guests, enter orders in our point-of-sale system, paying the highest attention to detail.
Up-sell when appropriate.
Provide excellent customer service.
Monitor, observe, and anticipate guests needs to create an amazing dining experience Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Satisfying guests requests in a timely manner.
Gather orders and inventories for liquor, beer, wine, and other supplies and give to the appropriate person.
Keep a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, fruit, ice, napkins, straws, glassware, and silverware.
Slice, pit, and prepare fruit garnishes for drinks.
Create unique drinks to be featured on specialty drink menus.
Perform side work at the start and end of each shift as required.
Maintain a clean and organized bar.
Comply with all food and beverage regulations and health department guidelines.
Limit customer problems by limiting alcohol intake and attempting to curtail inappropriate behavior if possible.
Prepare final bill, present check to guest, accept payment, process credit card, or make change (if applicable)
Be ready and willing to assist fellow bartenders as situations arise; be a team player.
Be ready and willing to assist bussers with clearing and resetting of bar tables.
Thank guests for their visit, suggest they rate us on one of the social media platforms, and invite them to return.
Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by any of the restaurant managers or immediate supervisor.
Qualifications/Skills:
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation and elevation of customer satisfaction.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others' actions.
Communicate with supervisors and respond to protocols and procedures after training
Demonstrate ability to communicate with the public, work time spent standing, working with or in a group or team.
Education and/or Experience:
Must have extensive knowledge of mixing and garnishing drinks.
Possess basic math skills, can handle money.
Minimum of 2 years bartending in a upscale environment.
Physical Demands:
Be able to work in a standing position for long periods of time (up to 8 hours)
Be able to safely lift and easily maneuver trays of food frequently weighing up to 30 to 45 pounds.
Computer/Technology Skills:
Must have familiarity with point-of-sale systems.
Language/Communication Skills:
Be able to strongly communicate and understand the predominant language(s) of our guests.
Must have strong communication skills, positive attitude, and a personable demeanor.
Must be very organized, pay attention to detail, multitask, and have strong observational skills.
Must be highly effective at defusing conflict.