ABOUT EMBRY HEALTH __

Looking to join one of the United States' fastest-growing companies? Seeking an opportunity to positively impact the lives of others while transforming the image that our nation's healthcare system is restraining and burdensome? Look no further than eMBRY Health!    In early 2020, Raymond Embry witnessed the need for a more responsive and effective response to the COVID-19 pandemic.  Thousands of Arizonans fell ill daily.  Communities across the state desperately sought testing services.  Embry, a lifelong healthcare industry entrepreneur, and advocate seized the moment and created eMBRY Health to fill the testing void.    Over the last year, eMBRY Health has experienced rapid growth due to the pressing need for COVID-19 testing services.  Nearly 300,000 Arizonans benefited from eMBRY Health's critical testing services.  In just the last few weeks, eMBRY Health has expanded its national footprint and established testing sites in states such as Florida, Hawaii, Colorado, and Texas.  We plan to operate in even more states before the end of 2021.    eMBRY Health offers a dynamic, progressive, and family-inspired work environment.  Our Headquarters are located less than 15 minutes away from Downtown Phoenix and Downtown Tempe.  Perks for eMBRY Health employees include free healthy snacks, complimentary cold brew coffee, collaborative workspaces, and weekly breakfasts, to name a few.     _eMBRY Health's success is fostered in its diversity, team spirit, and a shared employee commitment to make healthcare “smarter” and “more accessible for all.” Now, more than ever, we need qualified, hard-working, and talented individuals with experience in fields such as Phlebotomy, Field Operations, Sales, Patient Success to name a few, who also believe in this mission to join us.  _    Please take a moment to review our available job openings. Learn how you can join thousands of others and take part in “The eMBRY Health evolution.”    eMBRY Health is committed to equal employment opportunity and recruits and hires applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. eMBRY Health will provide a reasonable accommodation for those with a disability to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us. 

SUPPORT AGENT, CLINICAL LAB  

JOB SUMMARY

eMBRY Health runs a high throughput CLIA-certified COVID-19 testing laboratory integrated with public health tools. We are looking for someone to fill a Support Agent, Clinical Lab Position to join our Lab Operations team to provide customer service and laboratory-related communication regarding specimen submission and reporting of results to laboratory clients that use the eMBRY Medical Laboratories.

DUTIES & RESPONSIBILITIES:

• Act as the nucleus across all departments by working with the operations, engineering, and lab teams on prompt handling of orders
• Provide prompt email and phone support to our customers
• Resolve customer and operational issues, including triaging when appropriate
• Assist with data order entry, fulfillment, account creation in instances of overflow
• Communicate customer experiences to broader eMBRY Health team as part of continuous improvement efforts
• Contribute to the development of support team's internal tools, processes and procedures, and tracking metrics
• Manage various projects and product initiatives depending on business need
• Communicates patient results clearly accurately and effectively to laboratory clients
• Serves as a resource to clients regarding test requirements, specimen submission and other laboratory policies and procedures
• Serves as a dispatch service for lab couriers
• Serves as trainer and role model for new staff
• Performs area-specific support activities
• In addition to the above job responsibilities, other duties may be assigned

JOB REQUIREMENTS & QUALIFICATIONS:

• Exceptional oral and written communication skills
• Expert knowledge of Office 365 and Windows PC
• Excellent organizational and task management skills
• Enjoys solving problems and identifying patterns
• Experience using customer service applications
• Spoken and written Spanish fluency is a plus

SUBSIDIARIES OF EMBRY HEALTH:

• TestNOW https://www.testnow.com/ 
• Embry Health https://embryhealth.com/ 
• Embry Women's Health https://embrywomenshealth.com/ 
• Backstage Medical Systems https://backstagemed.com/ 
• Embry Aesthetics https://embryaesthetics.com/