Job Description

This Position is Contingent on Contract Award.

International SOS is looking for qualified individuals to provide oversight and leadership to The Navy Fleet and Family Support Program’s (FFSP) Emergency Case Management/Individual Deployment Support Program at CNIC Headquarters. The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.

This person shall have oversight of provided educational and support programs and services that directly support deployment and mission readiness by preparing service and family members to anticipate, understand and cope with the demands associated with the Navy lifestyle and operating tempo. The WFL Program Supervisor will collaborate with Service leadership in planning a mix of programs tailored to the needs of the Service and which target different audiences to include single, married, parents and children, wartime and peacetime. This position will also direct service productivity standards, ensure all information and referral, one-on-one, and group education services provided by Work and Family Life Programs staff are properly documented and ensure that staff delivering Work and Family Life Programs are accounting for all services delivered.

Key Responsibilities:

• Ensure regional and site Emergency Case Management/Individual Deployment Support staff maintain liaison with installation and community support organizations.
• Monitor and provide quarterly quality assurance review of Emergency Case Management and Individual Deployment Support services Navy-wide.
• Ensure effective marketing and outreach of Emergency Case Management and Individual Deployment Support services Navy-wide.
• Coordinate closely with and provide assistance to CNIC Family Emergency Preparedness and Response Program Manager on CNIC Disaster preparation and response activities and actions.
• Manage and administer case management functions in the NFAAS system.
• In coordination with the CNIC Family Emergency Preparedness and Response Program, provide NFAAS training to regional and installation staff responsible for documenting emergency or individual deployment case management services in NFAAS.
• Participate in emergency response exercises carried out by the Region, Installation or FFSP.
• Facilitate FFSP participation and activities in support of public awareness campaigns such as Ready Navy.
• Implement emergency response plans in the event of an actual situation requiring humanitarian response.
• Execute Emergency Family Assistance Center assigned responsibilities as exercised and directed.
• Ensure that all information and referral, individual consultation and group education services related to Emergency Preparedness and Response are entered and counted in FFSMIS.
• Prepare and conduct management briefings in order to communicate recommendations on training and exercises.

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.

Qualifications

Required Skills and Knowledge:

• Educational requirements include a bachelor’s degree in a social science or related field, a combination of bachelor’s education and experience equivalent to a bachelor’s degree, OR four years equivalent experience in a social science or related field. Four years’ experience providing program management or oversight of case management or advocacy services is required.
• Individual should be detail-oriented, self-motivated and able to work autonomously.

Required Work Experience:

• Must demonstrate two years’ experience managing, coordinating or supervising the delivery of non-clinical, educational social services programs and services.
• Demonstrated experience providing personal and family case management services is required.
• Emergency Case Management/Individual Deployment Support Coordinators shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.
• Strong oral and written communication, assessment, data management, and advocacy skills are required.
• Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic background.
• Knowledge of the FFSMIS system is desired but not required.
• Working knowledge of Microsoft Word, Excel, Access and PowerPoint.

Additional Information

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Compensation| Min: $21hr Max: $33hr

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus. International SOS complies with all federal, state, and local minimum wage laws

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.