Description: Do you have a background in shelter animal medical care and want to make a difference? Support Ruff Start Rescue’s foster home program by being on call to receive calls from foster homes in regards to animal-related emergencies. Track and clear calls by providing medical support and arranging emergency care if necessary.

Availability: Remote On-Call during the hours of 6 pm-6 am Monday-Sunday every other week. We are looking for two employees to split the workload and rotate shifts.

Essential Job Functions:

• Provide timely emergency communication to foster families after business hours.

• Monitor incoming calls and emergency inquiries to the rescue’s internal vetting department.

• Gather information to determine if the medical issue can be managed at home and wait for a normal vet visit or if they need immediate medical attention.

• Coordinate with emergency vet clinics to develop treatment plans that align with Ruff Start Rescue protocols.

• Track calls via drive spreadsheets, communicate with clinics, and foster homes, and provide updates to the medical manager and director of programs.

Qualifications:

• Veterinary knowledge and background preferred 2+ years CVT experience.

• Access to the internet on a daily basis.

• Smartphone required

• Ability to work in a fast-paced environment with a variety of people

• Ability to identify and understand problems and determine appropriate measures to solve them.

• Familiarity with animals, knowledge of animal behavior, and experience working with animal welfare programs are preferred.

Personal Characteristics:

• Demonstrates honesty, integrity, and discretion. Skilled at handling sensitive situations.

• Strong interpersonal skills - outgoing, patient, professional, and able to get along well with a variety of people.

• Ability to show compassion and empathize with the foster families.

• Work as a team player, supporting the overall goals of the organization.

• Possibility-driven, proactive, personable, energetic, collaborative, and tactful.

• Brings a strong drive for results, while maintaining a calm approach to managing change and working through unexpected or challenging situations.

• Well organized.

• Deep and abiding passion to professionally advocate Ruff Start Rescue's position on key animal welfare and No-Kill issues.

On-Call pay structure: Monday-Friday on-call shifts are $20/per shift. Saturdays, Sundays, and holidays are $50 per shift. + $20 per situation (Play fluctuates due to call volume: average pay period is around $295)

Reports to: Director of Programs