Emergency Recovery Coordinator ERC

Paul Davis Restoration of Morris and Passaic Counties, NJ

Emergency Recovery Coordinator ERC

Lincoln Park, NJ
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k) matching

    Dental insurance

    Health insurance

    Vision insurance

    Position: Emergency Recovery Coordinator (ERC)

    Reports To: General Manager or Owner

    What does an ERC with Paul Davis do?

    Serve your community when it needs it the most

    Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events

    Cooperate with public emergency response agencies and private entities

    Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer

    Participate in restoration related community awareness events and programs

    Proactively searches for, acts upon potential opportunities

    ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

    Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

    Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

    Vision: To provide extraordinary care while serving people in their time of need

    Mission: To provide opportunities for great people to deliver Best in Class results

    Compensation and Benefits:

    Ongoing Leadership Development Program and industry events

    Paid Holidays/PTO

    Access to Paul Davis University and regular training opportunities

    Medical, Dental, Vision Benefits offered

    Base salary + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.

    Qualifications:

    The ideal candidate for this role will have confidence in their ability to establish and maintain relationships, and a passion for growth and success

    Emergency Recovery Coordinators must possess strong interpersonal skills, build a strong rapport with the customer, and be comfortable entering highly charged and stressful situations

    Proven ability to close sales and provide quality customer service

    ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression

    The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative

    Effective ERC’s must also possess knowledge of restoration products and services

    They are dynamic speakers and comfortable when interacting in both one-on-one and group settings

    Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness

    Franchise, restoration, construction/home improvement, firefighter, and/or insurance industry experience ideal

    4-6 years experience in restoration ERC, military, fire services, EMS, medical, construction, insurance

    Valid Driver’s license

    Ability to pass a criminal background check and drug screen

    Responsibilities:

    ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events

    ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives

    They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer

    The ERC participates in restoration related community awareness events and programs

    Volunteer non-operational time to related community events

    The ERC is on call 24/7

    The ERC’s represent the franchise and the Paul Davis brand and give it a face

    Responsible for educating the consumer on products or services and effectively articulate the use and need

    Monitor, interpret and respond to lead sources

    Provide emergency recovery kits and services to the impacted property owner

    Communicate services to effected property owner

    Market the Emergency Recovery Program

    Support franchisee and franchisor organizational mission, vision, and value statement

    Skills:

    Self-motivated to get results

    Loves working people in need of assistance

    Is organized, but flexible. Must be able to prioritize and manage time

    Excellent communication skills

    Thrives under high-stress situations

    Enjoys working hard in a fast-paced, dynamic environment

    Servants heart to take care of others

    We support and hire Veterans and we are an Equal Opportunity Employer!