Benefits:

401(k)

Company car

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Bonus based on performance

Competitive salary

Paid time off

Position: Emergency Recovery Coordinator (ERC) | Lead for Partnerships & Community Engagement

Reports To: General Manager or Owner

Join our growing team at Paul Davis Restoration in Lynchburg in a hybrid role as an Emergency Response Coordinator (ERC) and Lead for Partnership & Community Engagement, where your empathy, communication, and business development skills will be key to the growth of our business that plays a critical role in our community. We help families put their lives back together after suffering catastrophic losses, and with that comes the opportunity for an incredibly fulfilling career where you know you are having an impact on the world around you. We believe what we do matters, but who we do it for--and who we do it with--matters even more. We place significant emphasis on our team culture and building a dynamic environment where you can excel, have a healthy life/work balance, and have a little fun along the way. We’re looking for a dynamic individual who not only possesses a solid foundation in bookkeeping and basic accounting principles, but who can also bring a positive, can-do attitude to a fast-paced work environment. If that sounds like you, we welcome the opportunity to get to know you better and talk about a potential fit with our top notch team!

Are you a former career or current volunteer first responder (e.g., firefighter, EMT, law enforcement)? This position may be an excellent fit that allows you to continue serving the community while developing a fulfilling and lucrative career.

What does an ERC with Paul Davis do?

Serve your community when it needs it the most

Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events

Cooperate and build trusted relationships with public emergency response agencies and private entities

Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer

Participate in restoration-related community awareness events and programs

Proactively search for, acts upon potential opportunities

ERC’s work with owners, adjusters, and Project Managers, First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic relationship builders and comfortable when interacting in both one-on-one and group settings, and adept at developing trusted long-term relationships with other businesses and industry partners. Empathy is a critical and absolutely necessary personality trait for a successful ERC, as ERC's will frequently engage with customers on one of the worst days of their lives after losing their home or other property to a fire or flood. ERC's are often able to develop flexible schedules, as part of which they are frequently on-call and prepared to respond to a property fire at any hour of day or night to support our neighbors in the community. The role of an ERC is a difficult one, but it can be one of the most rewarding and fulfilling roles in the property restoration industry.

The team member who fulfills this hybrid position will also play a critical role in business development, as they will be the primary team member responsible for outreach and business development, including building business-to-business (B2B) partnerships, increasing brand awareness in our community, and driving organic business leads to our company. In this role, you will often spend time out of the office building and nurturing relationships with representatives in adjacent fields such as insurance, property management, and other local businesses. A successful candidate will be comfortable making cold calls, drop-in visits to other businesses, and striking up conversations in a confident, genuine, and enduring manner.

Why Join the Team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.

Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.

Vision: To provide extraordinary care while serving people in their time of need.

Mission: To provide opportunities for great people to deliver Best in Class results.

Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.

Team Compensation and Benefits:

Ongoing Leadership Development Program and industry events

One on One mentorship

Three months of structured training to learn the Paul Davis Way

Access to Paul Davis University and regular training opportunities

Cell phone and computer provided by the company

Use of company vehicle

Flexible time off

Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to long-term earning potential.

Team Qualifications (Requirements):

Ability to clearly deliver truth and give certainty when property owners need it most

Proficient with a variety of current technology

Career emphasis on learning and continuing education

Sound planning and organizational skills

Excellent communication and presentation skills

Valid Driver’s license and satisfactory driving record required

Relevant experience

Role on the Team (Job Functions):

Be familiar with assigned territory

Responsible for educating the customer on products or services and effectively articulate the use and need

Monitors interprets and responds to lead sources

Establish and maintain positive relationships in the local community

Volunteer non-operational time to related community events

On-call 24/7 to include weekends and holidays as scheduled

Business Development and Marketing

Achieve and remain current in required certifications

Provide emergency recovery kits and services to the impacted property owner

Support franchisee and franchisor organizational mission, vision, and value statement

Skills Desired of Team Member:

Self-motivated to get results

Loves working people in need of assistance

Is organized, but flexible. Must be able to prioritize and manage time

Excellent communication skills

Thrives under high-stress situations

Enjoys working hard in a fast-paced, dynamic environment

Servants heart to take care of others

Are you Paul Davis?

Before You Can Take the Field: Working Conditions and Physical Requirements: The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.

Paul Davis Restoration of Lynchburg, Roanoke, and Southside Virgina supports and hire Veterans and we are an Equal Opportunity Employer!