Emergency Recovery Coordinator

Paul Davis Restoration of Lexington, KY

Emergency Recovery Coordinator

Lexington, KY
Full Time
Paid
  • Responsibilities

    Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?

    Join the Paul Davis Team!

    Emergency Recovery Coordinator

    $50,000 - $60,000 per year + commissions

    Medical, Dental, Vision & 401(k) benefits

    Paid Holiday, Vacation & Sick Days

    Maternity, Paternity & Adoption Leave

    Company Cell Phone

    Advancement Opportunities

    What does an ERC with Paul Davis do?

    As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERCs support owners, adjusters, Project Managers, First Responders, and Community Leaders following fires or floods. Their goal is to ensure customers receive excellent care during the transition from chaos to calm. ERCs are dynamic speakers and comfortable when interacting in both one-on-one and group settings.

    Responsibilities:

    Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events

    Cooperate with public emergency response agencies and private entities

    Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer

    Participate in restoration related community awareness events and programs

    The ERC searches for and acts on potential opportunities to provide top-notch care to customers after traumatic events like fires or floods. They work closely with owners, adjusters, project managers, first responders, and community leaders.

    The ERC will develop a positive and trusting relationship with the property owner

    Qualifications:

    Ability to clearly deliver truth and give certainty when property owners need it most

    Proficient with a variety of current technology

    Career emphasis on learning and continuing education

    Sound planning and organizational skills

    Excellent communication and presentation skills

    Valid Driver’s license and satisfactory driving record required

    Relevant experience

    Must be able to prioritize and manage time

    Thrives under high-stress situations

    Enjoys working hard in a fast-paced, dynamic environment

    Servants heart to take care of others

    Role on the Team

    Responsible for educating the customer on products or services and effectively articulate the use and need

    Monitors interprets and responds to lead sources

    Establish and maintain positive relationships in the local community

    Volunteer non-operational time to related community events

    On-call 24/7 to include weekends and holidays as scheduled

    Achieve and remain current in required certifications

    Provide emergency recovery kits and services to the impacted property owner

    Support the office and company in their organizational mission, vision, and values

    Required Education and Experience:

    High School Diploma or GED required

    Four plus years’ experience in the following areas (any combination): restoration, military, fire services, EMS, police, medical responder, dispatching of emergency responders, construction, insurance

    Two plus years’ experience in an outside sales role or customer service role

    Preferred Skills Desired of Team Member:

    Self-motivated to get results

    Loves working people in need of assistance

    Is organized, but flexible

    Must be able to prioritize and manage time

    Excellent communication skills

    Thrives under high-stress situations

    Enjoys working hard in a fast-paced, dynamic environment

    Servants heart to take care of others

    Working Conditions and Physical Requirements:

    The physical environment requires the employee to work in all types of both indoor and outdoor conditions

    Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds

    Make an impact now: Paul Davis is proud of our 56-year heritage serving people in their time of need when facing disaster and having their worst day. We are a customer, employee and client focused company, passionately serving our community in its time of need and becoming an indispensable partner to our clients though our dedicated work! WE ARE PAUL DAVIS!

    Reasonable Accommodation for Disability

    Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

    Disclaimer

    Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.